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September 6, 2021

What Are the Early Signs of a Ransomware Attack?

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Sep 2021
Discover the early signs of ransomware and how to defend against it. Often attack is the best form of defense with cybersecurity. Learn more here!

The deployment of ransomware is the endgame of a cyber-attack. A threat actor must have accomplished several previous steps – including lateral movement and privilege escalation – to reach this final position. The ability to detect and counter the early moves is therefore just as important as detecting the encryption itself.

Attackers are using diverse strategies – such as ‘Living off the Land’ and carefully crafting their command and control (C2) – to blend in with normal network traffic and evade traditional security defenses. The analysis below examines the Tactics, Techniques and Procedures (TTPs) used by many ransomware actors by unpacking a compromise which occurred at a defense contractor in Canada.

Phases of a ransomware attack

Figure 1: Timeline of the attack.

The opening: Initial access to privileged account

The first indicator of compromise was a login on a server with an unusual credential, followed by unusual admin activity. The attacker may have gained access to the username and password in a number of ways, from credential stuffing to buying them on the Dark Web. As the attacker had privileged access from the get-go, there was no need for privilege escalation.

Lateral movement

Two days later, the attacker began to spread from the initial server. The compromised server began to send out unusual Windows Management Instrumentation (WMI) commands.

It began remotely controlling four other devices – authenticating on them with a single admin credential. One of the destinations was a domain controller (DC), another was a backup server.

By using WMI – a common admin tool – for lateral movement, the attacker opted to ‘live off the land’ rather than introduce a new lateral movement tool, aiming to remain unnoticed by the company’s security stack. The unusual use of WMI was picked up by Darktrace and the timings of the unusual WMI connections were pieced together by Cyber AI Analyst.

Models:

  • New or Uncommon WMI Activity
  • AI Analyst / Extensive Chain of Administrative Connections

Establish C2

The four devices then connected to the IP 185.250.151[.]172. Three of them, including the DC and backup server, established SSL beacons to the IP using the dynamic DNS domain goog1e.ezua[.]com.

The C2 endpoints had very little open-source intelligence (OSINT) available, but it seems that a Cobalt Strike-style script had used the endpoint in the past. This suggests complex tooling, as the attacker used dynamic SSL and spoofed Google to mask their beaconing.

Interestingly, through the entirety of the attack, only these three devices used SSL connections for beaconing, while later C2 occurred over unencrypted protocols. It appears these three critical devices were treated differently to the other infected devices on the network.

Models:

  • Immediate breach of Anomalous External Activity from Critical Network Device, then several model breaches involving beaconing and SSL to dynamic DNS. (Domain Controller DynDNS SSL or HTTP was particularly specific to this activity.)

The middle game: Internal reconnaissance and further lateral movement

The attack chain took the form of two cycles of lateral movement, followed by establishing C2 at the newly controlled destinations.

Figure 2: Observed chain of lateral movement and C2.

So, after establishing C2, the DC made WMI requests to 20 further IPs over an extended period. It also scanned 234 IPs via ICMP pings, presumably in an attempt to find more hosts.

Many of these were eventually found with ransom notes, in particular when the targeted devices were hypervisors. The ransomware was likely deployed with remote commands via WMI.

Models:

  • AI Analyst / Suspicious Chain of Administrative Connections (from the initial server to the DC to the hypervisor)
  • AI Analyst / Extensive Suspicious WMI Activity (from the DC)
  • Device / ICMP Address Scan, Scanning of Multiple Devices AI Analyst incident (from the DC)

Further C2

As the second stage of lateral movement stopped, a second stage of unencrypted C2 was seen from five new devices. Each started with GET requests to the IP seen in the SSL C2 (185.250.151[.]172), which used the spoofed hostname google[.]com.

Activity started on each device with HTTP requests for a URI ending in .png, before a more consistent beaconing to the URI /books/. Eventually, the devices made POST requests to the URI /ebooks/?k= (a unique identifier for each device). All this appears to be a way of concealing a C2 beacon in what looks like plausible traffic to Google.

In this way, by encrypting some C2 connections with SSL to a Dynamic DNS domain, while crafting other unencrypted HTTP to look like traffic to google[.]com, the attacker managed to operate undetected by the company’s antivirus tools.

Darktrace identified this anomalous activity and generated a large number of external connectivity model breaches.

Models:

  • Eight breaches of Compromise / HTTP Beaconing to New Endpoint from the affected devices

Accomplish mission: Checkmate

Finally, the attacker deployed ransomware. In the ransom note, they stated that sensitive information had been exfiltrated and would be leaked if the company did not pay.

However, this was a lie. Darktrace confirmed that no data had been exfiltrated, as the C2 communications had sent far too little data. Lying about data exfiltration in order to extort a ransom is a common tactic for attackers, and visibility is crucial to determine whether a threat actor is bluffing.

In addition, Antigena – Darktrace’s Autonomous Response technology – blocked an internal download from one of the servers compromised in the first round of lateral movement, because it was an unusual incoming data volume for the client device. This was most likely the attacker attempting to transfer data in preparation for the end goal, so the block may have prevented this data from being moved for exfiltration.

Figure 3: Antigena model breach.

Figure 4: Device is blocked from SMB communication with the compromised server three seconds later.

Models:

  • Unusual Incoming Data Volume
  • High Volume Server Data Transfer

Unfortunately, Antigena was not active on the majority of the devices involved in the incident. If in active mode, Antigena would have stopped the early stages of this activity, including the unusual administrative logins and beaconing. The customer is now working to fully configure Antigena, so they benefit from 24/7 Autonomous Response.

Cyber AI Analyst investigates

Darktrace’s AI spotted and reported on beaconing from several devices including the DC, which was the highest scoring device for unusual behavior at the time of the activity. It condensed this information into three incidents – ‘Possible SSL Command and Control’, ‘Extensive Suspicious Remote WMI Activity’, and ‘Scanning of Remote Devices’.

Crucially, Cyber AI Analyst not only summarized the admin activity from the DC but also linked it back to the first device through an unusual chain of administrative connections.

Figure 5: Cyber AI Analyst incident showing a suspicious chain of administrative connections linking the first device in the chain of connections to a hypervisor where a ransom note was found via the compromised DC, saving valuable time in the investigation. It also highlights the credential common to all of the lateral movement connections.

Finding lateral movement chains manually is a laborious process well suited to AI. In this case, it enabled the security team to quickly trace back to the device which was the likely source of the attack and find the common credential in the connections.

Play the game like a machine

To get the full picture of a ransomware attack, it is important to look beyond the final encryption to previous phases of the kill chain. In the attack above, the encryption itself did not generate network traffic, so detecting the intrusion at its early stages was vital.

Despite the attacker ‘Living off the Land’ and using WMI with a compromised admin credential, as well as spoofing the common hostname google[.]com for C2 and applying dynamic DNS for SSL connections, Darktrace was able to identify all the stages of the attack and immediately piece them together into a meaningful security narrative. This would have been almost impossible for a human analyst to achieve without labor-intensive checking of the timings of individual connections.

With ransomware infections becoming faster and more frequent, with the threat of offensive AI looming closer and the Dark Web marketplace thriving, with security teams drowning under false positives and no time left on the clock, AI is now an essential part of any security solution. The board is set, the time is ticking, the stakes are higher than ever. Your move.

Thanks to Darktrace analyst Daniel Gentle for his insights on the above threat find.

IoCs:

IoCComment185.250.151[.]172IP address used for both HTTP and SSL C2goog1e.ezua[.]comDynamic DNS Hostname used for SSL C2

Darktrace model detections:

  • AI Analyst models:
  • Extensive Suspicious WMI Activity
  • Suspicious Chain of Administrative Connections
  • Scanning of Multiple Devices
  • Possible SSL Command and Control
  • Meta model:
  • Device / Large Number of model breaches
  • External connectivity models:
  • Anonymous Server Activity / Domain Controller DynDNS SSL or HTTP
  • Compromise / Suspicious TLS Beaconing to Rare External
  • Compromise / Beaconing Activity To External Rare
  • Compromise / SSL to DynDNS
  • Anomalous Server Activity / External Activity from Critical Network Device
  • Compromise / Sustained SSL or HTTP Increase
  • Compromise / Suspicious Beaconing Behaviour
  • Compromise / HTTP Beaconing to New Endpoint
  • Internal activity models:
  • Device / New or Uncommon WMI Activity
  • User / New Admin Credentials on Client
  • Device / ICMP Address Scan
  • Anomalous Connection / Unusual Incoming Data Volume
  • Unusual Activity / High Volume Server Data Transfer

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Author
Brianna Leddy
Director of Analyst Operations

Based in San Francisco, Brianna is Director of Analyst Operations at Darktrace. She joined the analyst team in 2016 and has since advised a wide range of enterprise customers on advanced threat hunting and leveraging Self-Learning AI for detection and response. Brianna works closely with the Darktrace SOC team to proactively alert customers to emerging threats and investigate unusual behavior in enterprise environments. Brianna holds a Bachelor’s degree in Chemical Engineering from Carnegie Mellon University.

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January 2, 2025

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Inside the SOC

A Snake in the Net: Defending Against AiTM Phishing Threats and Mamba 2FA

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What are Adversary-in-the-Middle (AiTM) phishing kits?

Phishing-as-a-Service (PhaaS) platforms have significantly lowered the barriers to entry for cybercriminals, enabling a new wave of sophisticated phishing attacks. Among the most concerning developments in this landscape is the emergence of Adversary-in-the-Middle (AiTM) phishing kits, which enhance traditional phishing tactics by allowing attackers to intercept and manipulate communications in real-time. The PhaaS marketplace offers a wide variety of innovative capabilities, with basic services starting around USD 120 and more advanced services costing around USD 250 monthly [1].

These AiTM kits are designed to create convincing decoy pages that mimic legitimate login interfaces, often pre-filling user information to increase credibility. By acting as a man-in-the-middle, attackers can harvest sensitive data such as usernames, passwords, and even multi-factor authentication (MFA) tokens without raising immediate suspicion. This capability not only makes AiTM attacks more effective but also poses a significant challenge for cybersecurity defenses [2].

Mamba 2FA is one such example of a PhaaS strain with AiTM capabilities that has emerged as a significant threat to users of Microsoft 365 and other enterprise systems. Discovered in May 2024, Mamba 2FA employs advanced AiTM tactics to bypass MFA, making it particularly dangerous for organizations relying on these security measures.

What is Mamba 2FA?

Phishing Mechanism

Mamba 2FA employs highly convincing phishing pages that closely mimic legitimate Microsoft services like OneDrive and SharePoint. These phishing URLs are crafted with a specific structure, incorporating Base64-encoded parameters. This technique allows attackers to tailor the phishing experience to the targeted organization, making the deception more effective. If an invalid parameter is detected, users are redirected to a benign error page, which helps evade automated detection systems [5].

‍

Figure 1: Phishing page mimicking the Microsoft OneDrive service.

Real-Time Communication

A standout feature of Mamba 2FA is its use of the Socket.IO JavaScript library. This library facilitates real-time communication between the phishing page and the attackers' backend servers. As users input sensitive information, such as usernames, passwords, and MFA tokens on the phishing site, this data is immediately relayed to the attackers, enabling swift unauthorized access [5].

Multi-Factor Authentication Bypass

Mamba 2FA specifically targets MFA methods that are not resistant to phishing, such as one-time passwords (OTPs) and push notifications. When a user enters their MFA token, it is captured in real-time by the attackers, who can then use it to access the victim's account immediately. This capability significantly undermines traditional security measures that rely on MFA for account protection.

Infrastructure and Distribution

The platform's infrastructure consists of two main components: link domains and relay servers. Link domains handle initial phishing attempts, while relay servers are responsible for stealing credentials and completing login processes on behalf of the attacker. The relay servers are designed to mask their IP addresses by using proxy services, making it more difficult for security systems to block them [3].

Evasion Techniques

To evade detection by security tools, Mamba 2FA employs several strategies:

  • ‍Sandbox Detection: The platform can detect if it is being analyzed in a sandbox environment and will redirect users to harmless pages like Google’s 404 error page.‍
  • Dynamic URL Generation: The URLs used in phishing attempts are frequently rotated and often short-lived to avoid being blacklisted by security solutions.‍
  • HTML Attachments: Phishing emails often include HTML attachments that appear benign but contain hidden JavaScript that redirects users to the phishing page [5].

Darktrace’s Coverage of Mamba 2FA

Starting in July 2024, the Darktrace Threat Research team detected a sudden rise in Microsoft 365 customer accounts logging in from unusual external sources. These accounts were accessed from an anomalous endpoint, 2607:5500:3000:fea[::]2, and exhibited unusual behaviors upon logging into Software-as-a-Service (SaaS) accounts. This activity strongly correlates with a phishing campaign using Mamba 2FA, first documented in late June 2024 and tracked as Mamba 2FA by Sekoia [2][3].

Darktrace / IDENTITY  was able to identify the initial stages of the Mamba 2FA campaign by correlating subtle anomalies, such as unusual SaaS login locations. Using AI based on peer group analysis, it detected unusual behavior associated with these attacks. By leveraging Autonomous Response actions, Darktrace was able to neutralize these threats in every instance of the campaign detected.

On July 23, a SaaS user was observed logging in from a rare ASN and IP address, 2607:5500:3000:fea::2, originating from the US and successfully passed through MFA authentication.

Figure 2: Model Alert Event Log showing Darktrace’s detection of a SaaS user mailbox logging in from an unusual source it correlates with Mamba 2FA relay server.

Almost an hour later, the SaaS user was observed logging in from another suspicious IP address, 45.133.172[.]86, linked to ASN AS174 COGENT-174. This IP, originating from the UK, successfully passed through MFA validation.

Following this unusual access, the SaaS user was notably observed reading emails and files that could contain sensitive payment and contract information. This behavior suggests that the attacker may have been leveraging contextual information about the target to craft further malicious phishing emails or fraudulent invoices. Subsequently, the user was detected creating a new mailbox rule titled 'fdsdf'. This rule was configured to redirect emails from a specific domain to the 'Deleted Items' folder and automatically mark them as read.

Implications of Unusual Email Rules

Such unusual email rule configurations are a common tactic employed by attackers. They often use these rules to automatically forward emails containing sensitive keywords—such as "invoice”, "payment", or "confidential"—to an external address. Additionally, these rules help conceal malicious activities, keeping them hidden from the target and allowing the attacker to operate undetected.

Figure 3: The model alert “SaaS / Compliance / Anomalous New Email Rule,” pertaining to the unusual email rule created by the SaaS user named ‘fdsdf’.

Blocking the action

A few minutes later, the SaaS user from the unusual IP address 45.133.172[.]86 was observed attempting to send an email with the subject “RE: Payments.” Subsequently, Darktrace detected the user engaging in activities that could potentially establish persistence in the compromised account, such as registering a new authenticator app. Recognizing this sequence of anomalous behaviors, Darktrace implemented an Autonomous Response inhibitor, disabling the SaaS user for two hours. This action effectively contained potential malicious activities, such as the distribution of phishing emails and fraudulent invoices, and gave the customer’s security team the necessary time to conduct a thorough investigation and implement appropriate security measures.

Figure 4: Device Event Log displaying Darktrace’s Autonomous Response taking action by blocking the SaaS account.
Figure 5: Darktrace / IDENTITY highlighting the 16 model alerts that triggered during the observed compromise.

In another example from mid-July, similar activities related to the campaign were observed on another customer network. A SaaS user was initially detected logging in from the unusual external endpoint 2607:5500:3000:fea[::]2.

Figure 6: The SaaS / Compromise / SaaS Anomaly Following Anomalous Login model alert was triggered by an unusual login from a suspicious IP address linked to Mamba 2FA.

A few minutes later, in the same manner as demonstrated in the previous case, the actor was observed logging in from another rare endpoint, 102.68.111[.]240. However, this time it was from a source IP located in Lagos, Nigeria, which no other user on the network had been observed connecting from. Once logged in, the SaaS user updated the settings to "User registered Authenticator App with Notification and Code," a possible attempt to maintain persistence in the SaaS account.

Figure 7: Darktrace / IDENTITY highlighted the regular locations for the SaaS user. The rarity scores associated with the Mamba 2FA IP location and another IP located in Nigeria were classified as having very low regularity scores for this user.

Based on unusual patterns of user behavior, a Cyber AI Analyst Incident was also generated, detailing all potential account hijacking activities. Darktrace also applied an Autonomous Response action, disabling the user for over five hours. This swift action was crucial in preventing further unauthorized access, potential data breaches and further implications.

Figure 8: Cyber AI Analyst Incident detailing the unusual activities related to the SaaS account hijacking.

Since the customer had subscribed to Darktrace Security Operations Centre (SOC) services, Darktrace analysts conducted an additional human investigation confirming the account compromise.

How Darktrace Combats Phishing Threats

The initial entry point for Mamba 2FA account compromises primarily involves phishing campaigns using HTML attachments and deceptive links. These phishing attempts are designed to mimic legitimate Microsoft services, such as OneDrive and SharePoint, making them appear authentic to unsuspecting users. Darktrace / EMAIL leverages multiple capabilities to analyze email content for known indicators of phishing. This includes looking for suspicious URLs, unusual attachments (like HTML files with embedded JavaScript), and signs of social engineering tactics commonly used in phishing campaigns like Mamba 2FA. With these capabilities, Darktrace successfully detected Mamba 2FA phishing emails in networks where this tool is integrated into the security layers, consequently preventing further implications and account hijacks of their users.

Mamba 2FA URL Structure and Domain Names

The URL structure used in Mamba 2FA phishing attempts is specifically designed to facilitate the capture of user credentials and MFA tokens while evading detection. These phishing URLs typically follow a pattern that incorporates Base64-encoded parameters, which play a crucial role in the operation of the phishing kit.

The URLs associated with Mamba 2FA phishing pages generally follow this structure [6]:

https://{domain}/{m,n,o}/?{Base64 string}

Below are some potential Mamba 2FA phishing emails, with the Base64 strings already decoded, that were classified as certain threats by Darktrace / EMAIL. This classification was based on identifying multiple suspicious characteristics, such as HTML attachments containing JavaScript code, emails from senders with no previous association with the recipients, analysis of redirect links, among others. These emails were autonomously blocked from being delivered to users' inboxes.

Figure 9: Darktrace / EMAIL highlighted a possible phishing email from Mamba 2FA, which was classified as a 100% anomaly.
Figure 10: Darktrace / EMAIL highlighted a URL that resembles the characteristics associated with Mamba 2FA.

Conclusion

The rise of PhaaS platforms and the advent of AiTM phishing kits represent a concerning evolution in cyber threats, pushing the boundaries of traditional phishing tactics and exposing significant vulnerabilities in current cybersecurity defenses. The ability of these attacks to effortlessly bypass traditional security measures like MFA underscores the need for more sophisticated, adaptive strategies to combat these evolving threats.

By identifying and responding to anomalous activities within Microsoft 365 accounts, Darktrace not only highlights the importance of comprehensive monitoring but also sets a new standard for proactive threat detection. Furthermore, the autonomous threat response capabilities and the exceptional proficiency of Darktrace / EMAIL in intercepting and neutralizing sophisticated phishing attacks illustrate a robust defense mechanism that can effectively safeguard users and maintain the integrity of digital ecosystems.

Credit to Patrick Anjos (Senior Cyber Analyst) and Nahisha Nobregas (Senior Cyber Analyst)

Appendices

Darktrace Model Detections

  • SaaS / Access / M365 High Risk Level Login
  • SaaS / Access / Unusual External Source for SaaS Credential Use
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS / Compromise / Unusual Login and New Email Rule
  • SaaS / Email Nexus / Suspicious Internal Exchange Activity
  • SaaS / Compliance / Anomalous New Email Rule
  • SaaS / Email Nexus / Possible Outbound Email Spam
  • SaaS / Compromise / Unusual Login and Account Update
  • SaaS / Compromise / SaaS Anomaly Following Anomalous Login
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Compromise / Unusual Login, Sent Mail, Deleted Sent
  • SaaS / Unusual Activity / Multiple Unusual SaaS Activities
  • SaaS / Email Nexus / Unusual Login Location Following Link to File Storage
  • SaaS / Unusual Activity / Multiple Unusual External Sources For SaaS Credential
  • IaaS / Compliance / Uncommon Azure External User Invite
  • SaaS / Compliance / M365 External User Added to Group
  • SaaS / Access / M365 High Risk Level Login
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS/ Unusual Activity / Unusual MFA Auth and SaaS Activity
  • SaaS / Compromise / Unusual Login and Account Update

Cyber AI Analyst Incidents:

  • Possible Hijack of Office365 Account
  • Possible Hijack of AzureActiveDirectory Account
  • Possible Unsecured Office365 Resource

List of Indicators of Compromise (IoCs)

IoC       Type    Description + Confidence

2607:5500:3000:fea[::]2 - IPv6 - Possible Mamba 2FA relay server

2607:5500:3000:1cab:[:]2 - IPv6 - Possible Mamba 2FA relay server

References

1.     https://securityaffairs.com/136953/cyber-crime/caffeine-phishing-platform.html

2.     https://any.run/cybersecurity-blog/analysis-of-the-phishing-campaign/

3.     https://www.bleepingcomputer.com/news/security/new-mamba-2fa-bypass-service-targets-microsoft-365-accounts/

4.     https://cyberinsider.com/microsoft-365-accounts-targeted-by-new-mamba-2fa-aitm-phishing-threat/

5.     https://blog.sekoia.io/mamba-2fa-a-new-contender-in-the-aitm-phishing-ecosystem/

MITRE ATT&CK Mapping

Tactic – Technique

DEFENSE EVASION, PERSISTENCE, PRIVILEGE ESCALATION, INITIAL ACCESS - Cloud Accounts

DISCOVERY - Cloud Service Dashboard

RESOURCE DEVELOPMENT - Compromise Accounts

CREDENTIAL ACCESS - Steal Web Session Cookie

PERSISTENCE - Account Manipulation

PERSISTENCE - Outlook Rules

RESOURCE DEVELOPMENT - Email Accounts

INITIAL ACCESS - Phishing

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About the author
Patrick Anjos
Senior Cyber Analyst

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January 8, 2025

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Darktrace Recognized in the Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace has been recognized in the first ever Gartner Magic Quadrant for Email Security Platforms (ESP).  As a Challenger, we have been recognized based on our Ability to Execute and Completeness of Vision.

The Gartner Magic Quadrant for Email Security is designed to help organizations evaluate which email security solutions might be the best fit for their needs by providing a visual representation of the market vendors and the strengths and cautions of different vendors. We encourage our customers to read the full report to get the complete picture.

Darktrace / EMAIL has a unique AI approach to identifying threats, including NLP and behavioral analysis, instead of traditional security measures like signatures and sandboxing – providing protection against advanced attacks like Business Email Compromise (BEC) and spear phishing. We believe our AI-first approach delivers high-quality solutions that our customers trust, allowing them to stay ahead of sophisticated threats that other tools miss.  

We’re proud of Darktrace’s rapid growth, geographic scale, and ability to execute effectively in the email security market, which reflect our commitment to delivering high-quality, reliable solutions that meet the evolving needs of our customers.

What do we believe makes Darktrace the fastest growing email security solution on the market?

An AI-first approach to innovation: Catching the threats others miss

As one of the founders of the ICES category, Darktrace has a long history of innovation, backed by over 200 patents. While other email security solutions are only just starting to apply machine learning (ML) techniques to outdated methods like signature analysis, reputation lists, and sandboxing, Darktrace has redefined the approach to email threat detection with its pioneering AI-driven anomaly detection engine.

Traditional ESPs often miss advanced threats because they rely on rules and signatures that focus on payloads and blindly trust known sources. This approach requires constant updates and frequently fails to detect threats like Business Email Compromise and Spear Phishing. In contrast, Darktrace / EMAIL uses advanced anomaly detection to identify the most sophisticated threats by focusing on unusual patterns and behaviors. This innovative approach has consistently delivered superior detection, stopping on average 58% of the threats that other solutions in the security stack miss.1

But our AI-first approach doesn’t stop at the inbox. At Darktrace, we transcend the limitations of traditional email security by leveraging a platform that unifies insights across multiple domains, providing robust protection against multi-domain threats. Our award-winning solutions defend the most popular attack vectors, including email, messaging, network, and identity protection. By combining signals from all domains, we establish unique behavioral profiles for each device and user, significantly enhancing detection precision.  

This pioneering approach has led to introducing industry-first advancements like QR code analysis and automated incident investigations, alongside game-changing functionality including:

  • Microsoft Teams security with advanced messaging analysis: The ability to identify critical early phishing and insider threats across both email and Microsoft Teams messaging.  
  • AI analyst narratives for improved end user reporting: that reduces phishing investigations by 60% by exposing unique narratives that provide the context of each received email and give feedback to each employee as they interact with their mail.2
  • Mailbox Security Assistant: to perform advanced behavioral browser analysis and stop malicious links within webpages, detecting and remediating 70% more malicious phishing links than traditional tools.3  
  • AI based, autonomous data loss prevention: to immediately secure your organization from misdirected emails, insider threats, and data loss—both classified and unclassified- without any administrative overhead.

Customer trust that fuels exponential growth

With almost 5,000 customers in under 5 years, we've doubled the growth rate of other vendors in the email security market. Our rapid market penetration, fueled by customer satisfaction and pioneering technology, showcases our revolutionary approach and sets new industry standards. 

Darktrace’s exceptional customer retention is fueled by an unparalleled customer experience, extensive regional support, dedicated account teams, and cutting-edge scalable technology. We pride ourselves on having a global network with local expertise, consisting of 110 worldwide offices which provide local language and technical support to offer multilingual, in-house assistance to our customer base.

Check it out – Darktrace / EMAIL has the highest percentage of 5-star ratings with a 4.8 rating on Gartner® Peer Insights™.4

Supporting every stage of your email security journey

Darktrace / EMAIL supports your security maturity journey, from first time security buyers to mature security stacks looking to augment their existing ESPs – by handling advanced threats without extensive tuning. And unlike other solutions that create a siloed and parallel solution, it works harmoniously with native email providers to create a modern email security stack. That’s why Darktrace performs well with first-time email security buyers and has strong renewal rates.

Integrating with Microsoft and Google via API, we replace traditional Secure Email Gateways (SEGs) with a modern, comprehensive email security stack. By combining approaches, our solution merges attack-centric analysis, which learns attack patterns and threat intelligence, with a business-centric approach that understands user behavior and inbox activity to deliver a unified stack that defends the entire threat spectrum – leading Darktrace to be recognized as Microsoft Partner of the year UK 2024.  

Our user-friendly, self-learning AI solution requires minimal tuning and deployment, making it perfect for customers looking for a highly usable but lightly configurable solution that will accompany them throughout their lifetime as they mature their email security stack in line with the evolving threat landscape.

Learn more

Get complimentary access to the full Gartner® Magic Quadrant™ for Email Security Platforms here.

To learn more about Darktrace / EMAIL or to get a free demo, check out the product hub.

References

1 From September 1 – December 31 2023, 58% of the phishing emails analyzed by Darktrace / EMAIL had already passed through native spam filtering and email security controls. (Darktrace End of Year Threat Report 2023)

2 When customers deployed the Darktrace / EMAIL Outlook Add-in there was a 60% decrease in incorrectly reported phishing emails. Darktrace Internal Research, 2024

3 Once a user reports phishing that contains a link, an automated second level triage engages our link analysis infrastructure expanding the signals analyzed. Darktrace Internal Research, 2024

4 Based on 252 reviews as of 19th December 2024

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About the author
Carlos Gray
Product Manager
Your data. Our AI.
Elevate your network security with Darktrace AI