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August 3, 2022

The Risks of Remote Access Tools

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03
Aug 2022
Discover how remote access tools in exploitations across OT/ICS and corporate environments benefit from Darktrace's product suite.

Understanding remote access tools

In 2022, remote access tools continue to provide versatile support to organizations. By controlling devices remotely from across the globe, IT teams save on response costs, travel times, and can receive remote support from external parties like contractors [1 & 2]. This is particularly relevant in cases involving specialty machines such as OT/ICS systems where physical access is sometimes limited. These tools, however, come with their own risks. The following blog will discuss these risks and how they can be addressed (particularly in OT environments) by looking at two exploit examples from the popular sphere and within the Darktrace customer base. 

What are remote access tools?

One of the most popular remote tools is TeamViewer, a comprehensive videoconferencing and remote management tool which can be used on both desktop and handheld devices[3]. Like other sophisticated tools, when it works as intended, it can seem like magic. However, remote access tools can be exploited and may grant privileged network access to potential threat actors. Although TeamViewer needs to be installed on both perpetrator and victim devices, if an attacker has access to a misconfigured TeamViewer device, it becomes trivial to establish a foothold and deploy malware. 

How secure is remote access?

Security vulnerabilities in remote access tools

In early 2021, remote access tooling was seen on a new scale against the City of Oldsmar’s water treatment plant [4] (Figure 1). Oldsmar manages chemical concentration levels in the water for a 15,000-person city. The water treatment plant had been using TeamViewer to allow employees to share screens and work through IT issues. However, in February an employee noticed he had lost control of his mouse cursor. Initially he was unconcerned; the employee assumed that the cursor was being controlled by his boss, who regularly connected to the computer to monitor the facility’s systems. A few hours later though, the employee again saw his cursor moving out of his control and this time noticed that it was attempting to change levels of sodium hydroxide in the water supply (which is extremely dangerous for human consumption). Thankfully, the employee was able to quickly spot the changes and return them to their normal level. When looking back at the event, the key question posed by officials was where exactly the vulnerability was located in their security stack. [5]. The answer was unclear.

Photograph of compromised water plant in Florida 
Figure 1: Photograph of compromised water plant in Florida 

Tactics and strategies

When attackers get initial network access, the primary challenge for any enterprise is identifying a) that a device compromise has happened and b) how it happened. These were the same challenges seen in the Oldsmar attack. When the first physical signs of compromise occurred (cursor movement), the impacted user was still unsure whether the activity was malicious. A detailed investigation from Dragos revealed the how: evidence of a watering hole, reconnaissance activity a month prior, a targeted variant of the Tofsee botnet, and the potential presence of two separate threat actors [6 & 7]. The answer to both questions pointed to a complex attack. However, with Darktrace these questions become less important. 

How Darktrace stops compromised remote access

Darktrace does not rely on signatures but instead has AI-based models for live detection of these tools and anomalies within the wider network. Regardless of the security ‘hole’, live detection gives security teams the potential to respond in near-live time.

According to Darktrace’s Chief Product Officer, Max Heinemeyer, the Oldsmar attack was possible because it “Abused off-the-shelf tools that were already used by the client, specifically TeamViewer. This tactic, which targeted the domain controller as the initial vector, made the malware deployment easy and effective.” [8]. 

Darktrace has multiple DETECT models to provide visibility over anomalous TeamViewer or remote access tool usage:

·      Compliance / Incoming Remote Access Tool

·      Compliance / Remote Management Tool On Client

·      Compliance / Remote Management Tool On Server

·      Device / Activity Identifier / Teamviewer 

General incoming privileged connections:

·      Compliance / Incoming Remote Desktop

·      Compliance / Incoming SSH

Industrial DETECT can also highlight any new or unusual changes in ICS/OT systems:

·      ICS / Incoming ICS Command

·      ICS / Incoming RDP And ICS Commands

·      ICS / Uncommon ICS Error

Darktrace gives security teams the opportunity for a proactive response, and it is up to those teams to utilize that opportunity. In recent months our SOC Team have also seen remote access controls being abused for high-profile threats. In one example, Darktrace detected a ransomware attack supported by the installation of AnyDesk. 

Initial detection of compromise

In May a company’s mail server was detected making multiple external requests for an unusual file ‘106.exe’ using a PowerShell agent (6b79549200af33bf0322164f8a4d56a0fa08a5a62ab6a5c93a6eeef2065430ce). Although some requests were directed to sinkholes, many were otherwise successful. Subsequently a DDL file with hash f126ce9014ee87de92e734c509e1b5ab71ffb2d5a8b27171da111f96f3ba0e75 (marked by VirusTotal as malicious) was downloaded. This was followed by the installation of AnyDesk: a remote access tool likely deployed for backdoor purposes during further compromises. It is clear the threat actor then moved on to reconnaissance, with new Mimikatz use and a large volume of ICMP and SMBv.1 scanning sessions using a default credential. DCE-RPC calls were also made to the Netlogon service, suggesting a possible attempt to exploit 2020’s Zerologon vulnerability (CVE-2020-1472) [9]. When the customer then discovered a ransom note pertaining to LV (repurposed REvil), Darktrace analysts helped them to re-configure Darktrace RESPOND and turn it to active rather than human confirmation mode (Figure 2). 

Figure 2: Capture of LV ransom note provided by customer

Whilst in this instance the tool was not used for initial access, it was still an important contingency tool to ensure the threat actor’s persistency as the customer tried to respond to the ongoing breach. Yet it was the visibility provided by Darktrace model detection and changes to RESPOND configuration which ensured the customer kept up with this actor and reduced the impact of the attack. 

Looking back at Oldsmar, it is clear that being aware of remote access tools is only half the battle. More importantly, most organizations are asking if their use in attacks can be prevented in the first place. As an off-the-shelf tool, restricting TeamViewer use seems like an easy solution but such tools are often essential for maintenance and support operations. Even if limited to privileged users, these accounts are also subject to potential compromise. Instead, companies can take a large-scale view and consider the environment in which the Oldsmar attack occurred. 

How IT & OT convergence complicated this attack

In this context, the separation of OT and IT systems is a potential solution - if attackers cannot access at-risk systems, then they also cannot attack those systems. However, with recent discourse around the IT-OT convergence and increased use of IoT devices, this separation is increasingly challenging to implement [10]. Complex networking designs, stringent patching requirements and ever-changing business/operational needs are all big considerations when establishing industrial security. In fact, Tenable’s CEO Amit Yoran encouraged less separation following Oldsmar: “There’s business reasons and efficiency reasons that you might want to connect those to be able to predict when parts are going to fail or when outages are going to occur [sic].” [11]. 

When neither addressing remote access use or industrial set-up provides a quick solution, then security teams need to look to third-party support to stop similar attacks. In addition to Darktrace DETECT, our Darktrace PREVENT range with PREVENT/Attack Surface Management (ASM) can also alert security teams to internet-facing devices at risk of remote access exploitation. ASM actively queries the Shodan API for open ports on company websites and exposed servers. This highlights those assets which might be vulnerable to this type of remote access.   

Conclusion

In conclusion, TeamViewer and other remote access tools offer a lot of convenience for security teams but also for attackers. Attackers can remotely access important systems including those in the industrial network and install malware using remote access tools as leverage. Security teams need to know both their normal authorized activities and how to enforce them. With Darktrace DETECT, the tools are given transparency, with Darktrace RESPOND they can be blocked, and now Darktrace PREVENT/ASM helps to mitigate the risk of attack before it happens. As the professional world continues to embrace hybrid working, it becomes increasingly crucial to embrace these types of products and ensure protection against the dangers of unwanted remote access. 

Thanks to Connor Mooney for his contributions to this blog.

Appendices

References 

[1] https://goabacus.com/advantages-and-disadvantages-of-remote-access-service/ 

[2] https://blog.ericom.com/advantages-of-remote-access/ 

[3] https://www.teamviewer.com/en/documents/ 

[4] https://www.wired.com/story/oldsmar-florida-water-utility-hack/ 

[5 & 11] https://www.bankinfosecurity.com/ot-it-integration-raises-risk-for-water-providers-experts-say-a-18841 

[6] https://www.dragos.com/blog/industry-news/a-new-water-watering-hole/ 

[7] https://www.dragos.com/blog/industry-news/recommendations-following-the-oldsmar-water-treatment-facility-cyber-attack/

[8] https://customerportal.darktrace.com/darktrace-blogs/get-blog/53  

[9] https://www.crowdstrike.com/blog/cve-2020-1472-zerologon-security-advisory/

[10] https://www.mckinsey.com/business-functions/operations/our-insights/converge-it-and-ot-to-turbocharge-business-operations-scaling-power

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Dylan Hinz
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Gabriel Few-Wiegratz
Product Marketing Manager
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November 28, 2024

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Cloud

Cloud security: addressing common CISO challenges with advanced solutions

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Cloud adoption is a cornerstone of modern business with its unmatched potential for scalability, cost efficiency, flexibility, and net-zero targets around sustainability. However, as organizations migrate more workloads, applications, and sensitive data to the cloud it introduces more complex challenges for CISO’s. Let’s dive into the most pressing issues keeping them up at night—and how Darktrace / CLOUD provides a solution for each.

1. Misconfigurations: The Silent Saboteur

Misconfigurations remain the leading cause of cloud-based data breaches. In 2023 alone over 80%  of data breaches involved data stored in the cloud.1  Think open storage buckets or overly permissive permissions; seemingly minor errors that are easily missed and can snowball into major disasters. The fallout of breaches can be costly—both financially and reputationally.

How Darktrace / CLOUD Helps:

Darktrace / CLOUD continuously monitors your cloud asset configurations, learning your environment and using these insights to flag potential misconfigurations. New scans are triggered when changes take place, then grouped and prioritised intelligently, giving you an evolving and prioritised view of vulnerabilities, best practice and mitigation strategies.

2. Hybrid Environments: The Migration Maze

Many organizations are migrating to the cloud, but hybrid setups (where workloads span both on-premises and cloud environments) create unique challenges and visibility gaps which significantly increase complexity. More traditional and most cloud native security tooling struggles to provide adequate monitoring for these setups.

How Darktrace / CLOUD Helps:

Provides the ability to monitor runtime activity for both on-premises and cloud workloads within the same user interface. By leveraging the right AI solution across this diverse data set, we understand the behaviour of your on-premises workloads and how they interact with cloud systems, spotting unusual connectivity or data flow activity during and after the migration process.

This unified visibility enables proactive detection of anomalies, ensures seamless monitoring across hybrid environments, and provides actionable insights to mitigate risks during and after the migration process.

3. Securing Productivity Suites: The Last Mile

Cloud productivity suites like Microsoft 365 (M365) are essential for modern businesses and are often the first step for an organization on a journey to Infrastructure as a Service (IaaS) or Platform as a Service (PaaS) use cases. They also represent a prime target for attackers. Consider a scenario where an attacker gains access to an M365 account, and proceeds to; access sensitive emails, downloading files from SharePoint, and impersonating the user to send phishing emails to internal employees and external partners. Without a system to detect these behaviours, the attack may go unnoticed until significant damage is done.

How Darktrace helps:

Darktrace’s Active AI platform integrates with M365 and establishes an understanding of normal business activity, enabling the detection of abnormalities across its suite including Email, SharePoint and Teams. By identifying subtle deviations in behaviour, such as:

   •    Unusual file accesses

   •    Anomalous login attempts from unexpected locations or devices.

   •    Suspicious email forwarding rules created by compromised accounts.

Darktrace’s Autonomous Response can act precisely to block malicious actions, by disabling compromised accounts and containing threats before they escalate. Precise actions also ensure that critical business operations are maintained even when a response is triggered.  

4. Agent Fatigue: The Visibility Struggle

To secure cloud environments, visibility is critical. If you don’t know what’s there, how can you secure it? Many solutions require agents to be deployed on every server, workload, and endpoint. But managing and deploying agents across sprawling hybrid environments can be both complex and time-consuming when following change controls, and especially as cloud resources scale dynamically.

How Darktrace / CLOUD Helps:

Darktrace reduces or eliminates the need for widespread agent deployment. Its agentless by default, integrating directly with cloud environments and providing instant visibility without the operational headache. Darktrace ensures coverage with minimal friction. By intelligently graphing the relationships between assets and logically grouping your deployed Cloud resources, you are equipped with real-time visibility to quickly understand and protect your environment.

So why Darktrace / CLOUD?

Darktrace’s Self-Learning AI redefines cloud security by adapting to your unique environment, detecting threats as they emerge, and responding in real-time. From spotting misconfigurations to protecting productivity suites and securing hybrid environments. Darktrace / CLOUD simplifies cloud security challenges without adding operational burdens.

From Chaos to Clarity

Cloud security doesn’t have to be a game of endless whack-a-mole. With Darktrace / CLOUD, CISOs can achieve the visibility, control, and proactive protection they need to navigate today’s complex cloud ecosystems confidently.

[1] https://hbr.org/2024/02/why-data-breaches-spiked-in-2023

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About the author
Adam Stevens
Director of Product, Cloud Security

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November 28, 2024

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Thought Leadership

Preparing for 2025: Darktrace's top 10 AI and cybersecurity predictions

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Each year, Darktrace's AI and cybersecurity experts reflect on the events of the past 12 months and predict the trends we expect to shape the cybersecurity landscape in the year ahead. In 2024, we predicted that the global elections, fast-moving AI innovations, and increasingly cloud-based IT environments would be key factors shaping the cyber threat landscape.

Looking ahead to 2025, we expect the total addressable market of cybercrime to expand as attackers add more tactics to their toolkits. Threat actors will continue to take advantage of the volatile geopolitical environment and cybersecurity challenges will increasingly move to new frontiers like space. When it comes to AI, we anticipate the innovation in AI agents in 2024 to pave the way for the rise of multi-agent systems in 2025, creating new challenges and opportunities for cybersecurity professionals and attackers alike.

Here are ten trends to watch for in 2025:

The overall Total Addressable Market (TAM) of cybercrime gets bigger

Cybercrime is a global business, and an increasingly lucrative one, scaling through the adoption of AI and cybercrime-as-a-service. Annual revenue from cybercrime is already estimated to be over $8 trillion, which we’ve found is almost 5x greater than the revenue of the Magnificent Seven stocks. There are a few key factors driving this growth.

The ongoing growth of devices and systems means that existing malware families will continue to be successful. As of October 2024, it’s estimated that more than 5.52 billion people (~67%) have access to the internet and sources estimate 18.8 billion connected devices will be online by the end of 2024. The increasing adoption of AI is poised to drive even more interconnected systems as well as new data centers and infrastructure globally.

At the same time, more sophisticated capabilities are available for low-level attackers – we’ve already seen the trickle-down economic benefits of living off the land, edge infrastructure exploitation, and identity-focused exploitation. The availability of Ransomware-as-a-Service (RaaS) and Malware-as-a-Service (MaaS) make more advanced tactics the norm. The subscription income that these groups can generate enables more adversarial innovation, so attacks are getting faster and more effective with even bigger financial ramifications.

While there has also been an increasing trend in the last year of improved cross-border law enforcement, the efficacy of these efforts remains to be seen as cybercriminal gangs are also getting more resilient and professionalized. They are building better back-up systems and infrastructure as well as more multi-national networks and supply chains.

Security teams need to prepare for the rise of AI agents and multi-agent systems

Throughout 2024, we’ve seen major announcements about advancements in AI agents from the likes of OpenAI, Microsoft, Salesforce, and more. In 2025, we’ll see increasing innovation in and adoption of AI agents as well as the emergence of multi-agent systems (or “agent swarms”), where groups of autonomous agents work together to tackle complex tasks.

The rise of AI agents and multi-agent systems will introduce new challenges in cybersecurity, including new attack vectors and vulnerabilities. Security teams need to think about how to protect these systems to prevent data poisoning, prompt injection, or social engineering attacks.

One benefit of multi-agent systems is that agents can autonomously communicate, collaborate, and interact. However without clear and distinct boundaries and explicit permissions, this can also pose a major data privacy risk and avenue for manipulation. These issues cannot be addressed by traditional application testing alone. We must ensure these systems are secure by design, where robust protective mechanisms and data guardrails are built into the foundations.

Threat actors will be the earliest adopters of AI agents and multi-agent systems

We’ve already seen how quickly threat actors have been able to adopt generative AI for tasks like email phishing and reconnaissance. The next frontier for threat actors will be AI agents and multi-agent systems that are specialized in autonomous tasks like surveillance, initial access brokering, privilege escalation, vulnerability exploitation, data summarization for smart exfiltration, and more. Because they have no concern for safe, secure, accurate, and responsible use, adversaries will adopt these systems faster than cyber defenders.

We could also start to see use cases emerge for multi-agent systems in cyber defense – with potential for early use cases in incident response, application testing, and vulnerability discovery. On the whole, security teams will be slower to adopt these systems than adversaries because of the need to put in place proper security guardrails and build trust over time.

There is heightened supply chain risk for Large Language Models (LLMs)

Training LLMs requires a lot of data, and many experts have warned that world is running out of quality data for that training. As a result, there will be an increasing reliance on synthetic data, which can introduce new issues of accuracy and efficacy. Moreover, data supply chain risks will be an Achilles heel for organizations, with the potential interjection of vulnerabilities through the data and machine learning providers that they rely on. Poisoning one data set could have huge trickle-down impacts across many different systems. Data security will be paramount in 2025.

The race to identify software vulnerabilities intensifies

The time it takes for threat actors to exploit newly published CVEs is getting shorter, giving defenders an even smaller window to apply patches and remediations. A 2024 report from Cloudflare found that threat actors quickly weaponized proof of concept exploits in attacks as quickly as 22 minutes after the exploits were made public.

At the same time, 2024 also saw the first reports from researchers across academia and the tech industry using AI for vulnerability discovery in real-world code. With threat actors getting faster at exploiting vulnerabilities, defenders will need to use AI to identify vulnerabilities in their software stack and to help identify and prioritize remediations and patches.

Insider threat risks will force organizations to evolve zero trust strategies

In 2025, an increasingly volatile geopolitical situation and the intensity of the AI race will make insider threats an even bigger risk for businesses, forcing organizations to expand zero-trust strategies. The traditional zero-trust model provides protection from external threats to an organization’s network by requiring continuous verification of the devices and users attempting to access critical business systems, services, and information from multiple sources. However, as we have seen in the more recent Jack Teixeira case, malicious insiders can still do significant damage to an organization within their approved and authenticated boundary.

To circumvent the remaining security gaps in a zero-trust architecture and mitigate increasing risk of insider threats, organizations will need to integrate a behavioral understanding dimension to their zero-trust approaches. The zero-trust best practice of “never trust, always verify” needs to evolve to become “never trust, always verify, and continuously monitor.”

Identity remains an expensive problem for businesses

2024 saw some of the biggest and costliest attacks – all because the attacker had access to compromised credentials. Essentially, they had the key to the front door. Businesses still struggle with identity and access management (IAM), and it’s getting more complex now that we’re in the middle of a massive Software-as-a-Service (SaaS) migration driven by increasing rates of AI and cloud use across businesses.

This challenge is going to be exacerbated in 2025 by a few global and business factors. First, there is an increasing push for digital identities, such as the rollout of the EU Digital Identity Framework that is underway, which could introduce additional attack vectors. As they scale, businesses are turning more and more to centralized identity and access solutions with decentralized infrastructure and relying on SaaS and application-native security.

Increasing vulnerabilities at the edge

During the COVID-19 pandemic, many organizations had to stand-up remote access solutions quickly – in a matter of days or weeks – without the high level of due diligence that they require to be fully secured. In 2025, we expect to see continued fall-out as these quickly spun-up solutions start to present genuine vulnerability to businesses. We’ve already seen this start to play out in 2024 with the mass-exploitation of internet-edge devices like firewalls and VPN gateway products.

By July 2024, Darktrace’s threat research team observed that the most widely exploited edge infrastructure devices were those related to Ivanti Connect Secure, JetBrains TeamCity, FortiClient Enterprise Management Server, and Palo Alto Networks PAN-OS. Across the industry, we’ve already seen many zero days and vulnerabilities exploiting these internet-connected devices, which provide inroads into the network and store/cache credentials and passwords of other users that are highly valuable for threat actors.

Hacking Operational Technology (OT) gets easier

Hacking OT is notoriously complex – causing damage requires an intimate knowledge of the specific systems being targeted and historically was the reserve of nation states. But as OT has become more reliant and integrated with IT systems, attackers have stumbled on ways to cause disruption without having to rely on the sophisticated attack-craft normally associated with nation-state groups. That’s why some of the most disruptive attacks of the last year have come from hacktivist and financially-motivated criminal gangs – such as the hijacking of internet-exposed Programmable Logic Controllers (PLCs) by anti-Israel hacking groups and ransomware attacks resulting in the cancellation of hospital operations.  

In 2025, we expect to see an increase in cyber-physical disruption caused by threat groups motivated by political ideology or financial gain, bringing the OT threat landscape closer in complexity and scale to that of the IT landscape. The sectors most at risk are those with a strong reliance on IoT sensors, including healthcare, transportation, and manufacturing sectors.

Securing space infrastructure and systems becomes a critical imperative

The global space industry is growing at an incredibly fast pace, and 2025 is on track to be another record-breaking year for spaceflight with major missions and test flights planned by NASA, ESA, CNSA as well as the expected launch of the first commercial space station from Vast and programs from Blue Origin, Amazon and more. Research from Analysis Mason suggests that 38,000 additional satellites will be built and launched by 2033 and the global space industry revenue will reach $1.7 trillion by 2032. Space has also been identified as a focus area for the incoming US administration.

In 2025, we expect to see new levels of tension emerge as private and public infrastructure increasingly intersect in space, shining a light on the lack of agreed upon cyber norms and the increasing challenge of protecting complex and remote space systems against modern cyber threats.  Historically focused on securing earth-bound networks and environments, the space industry will face challenges as post-orbit threats rise, with satellites moving up the target list.

The EU’s NIS2 Directive now recognizes the space sector as an essential entity that is subject to its most strict cybersecurity requirements. Will other jurisdictions follow suit? We expect global debates about cyber vulnerabilities in space to come to the forefront as we become more reliant on space-based technology.

Preparing for the future

Whatever 2025 brings, Darktrace is committed to providing robust cybersecurity leadership and solutions to enterprises around the world. Our team of subject matter experts will continue to monitor emerging threat trends, advising both our customers and our product development teams.

And for day-to-day security, our multi-layered AI cybersecurity platform can protect against all types of threats, whether they are known, unknown, entirely novel, or powered by AI. It accomplishes this by learning what is normal for your unique organization, therefore identifying unusual and suspicious behavior at machine speed, regardless of existing rules and signatures. In this way, organizations with Darktrace can be ready for any developments in the cybersecurity threat landscape that the new year may bring.

Discover more about Darktrace's predictions on the AI and cybersecurity landscape for 2025 by joining the upcoming webinar on December 12, 2024 at 10:00am EST/3:00pm GMT. Register here.

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