Press Release
Updated statement regarding LockBit claims
We have completed a thorough security investigation following yesterday’s tweets by LockBit claiming they had compromised Darktrace’s internal systems. We can confirm that there has been no compromise of our systems or any of our affiliate systems. Our service to our customers remains uninterrupted and is operating as normal and no further action is required.
Press Release
Statement regarding LockBit claims
Earlier this morning we became aware of tweets from LockBit, the cyber-criminal gang, claiming that they had compromised Darktrace’s internal security systems and had accessed our data. Our security teams have run a full review of our internal systems and can see no evidence of compromise. None of the LockBit social media posts link to any compromised Darktrace data. We will continue to monitor the situation extremely closely, but based on our current investigations we are confident that our systems remain secure and all customer data is fully protected.
Press Release
Darktrace Appoints Bryce Coté as Chief Customer Officer
- Bryce Coté will be responsible for building an industry-defining customer journey and experience for current and future Darktrace customers. He brings over two decades of experience in transforming the customer functions of technology companies including LogMeIn, TomTom and, most recently, CyberArk
- Appointment of Coté as CCO follows additional bolstering of C-suite with appointments of Chief Partner and Transformation Officer and Chief Strategy Officer and promotions of Sales leadership to executive committee
- Leadership enhancements mark clear milestone in Darktrace’s transformation and growth journey under Thoma Bravo ownership
Darktrace, a global leader in AI for cybersecurity, today announced the appointment of Bryce Coté as the Company’s first Chief Customer Officer (CCO). Coté will be responsible for building an outstanding experience for current and future Darktrace customers, enabling them to thrive and stay cyber resilient in a fast-evolving threat landscape. The addition of the Chief Customer Officer role will enhance communication and integration between multiple customer touchpoints within Darktrace, ensuring the best possible customer experience for its growing community. Darktrace’s existing Customer Success, Customer Support, Threat Analysis and Solutions Engineering functions among others will all come together under Bryce’s remit.
Coté brings more than two decades of experience helping global technology companies build and transform their customer experience function. Most recently he was the Global Vice President of Customer Success and Renewals at CyberArk where he transformed the company’s customer success management operation into a proactive outcome-based organization leading to 100 percent logo retention and helped drive 2x faster ARR growth for CSM-led accounts. Prior to that, Coté was the Vice President of Customer Success at LogMeIn where he led a cross-business retention initiative that significantly increased customer engagement on key accounts, while also improving new customer onboarding for the brand. Before LogMeIn, Coté was the Vice President of Global Customer Care at TomTom where he oversaw a team of more than 600 professionals spread across 40 countries and was responsible for increasing customer satisfaction and retention, while identifying upsell and cross sell opportunities across TomTom’s vast customer base.
Commenting on his appointment, Bryce Coté said:
“With a customer base of nearly 10,000 organizations across 110 countries, Darktrace is supporting cyber defenders who play a pivotal role in keeping their organizations, and the world, secure each day. Darktrace’s AI technology has never been more essential. I am looking forward to diving in to evolve and strengthen the experience so that we can best partner with our customers to help them make their organizations more resilient.”
Jill Popelka, Chief Executive Officer of Darktrace, said:
“Darktrace has had phenomenal success bringing its AI-powered cybersecurity solutions to organizations all around the world. Now, with the support of Thoma Bravo, we are embarking on a new phase to accelerate global growth and mature our business so it can best support our customers as they seek to stay cyber resilient in a fast-evolving threat landscape. These evolutions to our executive team ensure that we have the right leadership team in place to scale our business effectively and sustainably – always putting the customer experience front and center in our approach. Bryce’s exceptional track record in creating unmatched customer experiences will be pivotal as we continue our transformation journey from a UK tech success story to a global cybersecurity leader.”
Darktrace bolsters C-Suite and grows executive committee to refocus Darktrace on scaling for global growth
Darktrace has deepened its C-Suite bench with the promotion of Dan Monahan to Chief Partner and Transformation Officer and Phil Pearson to Chief Strategy Officer. Over the past year, Monahan rebuilt Darktrace’s global partner organization from the ground up – creating new programs and benefits for the company’s channel partner ecosystem. In his new role, Dan will continue to drive improvements for Darktrace channel partners and take on additional responsibility for key in-flight and future transformation programs, implementing robust business processes and systems to enable Darktrace to scale efficiently and sustainably in line with its global growth ambitions.
Phil Pearson has been an integral part of Darktrace’s strategic operations for more than six years. In his new role as Chief Strategy Officer, Pearson will be responsible for driving Darktrace’s growth by aligning the company’s strategic initiatives to the competitive and evolving customer landscape, driving mergers and acquisitions program, and overseeing the development of long-term business plans.
Sales leaders Matt North, SVP of Sales for EMEA & APJ at Darktrace and Lynn Ramirez, SVP of Sales for Americas at Darktrace also join the Executive Committee, ensuring alignment across the customer journey from initial engagement, through the sales process, to ongoing customer success.
About Darktrace
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting organizations from unknown threats using its proprietary AI that learns from the unique patterns of life for each customer in real-time. The Darktrace ActiveAI Security Platform™ delivers a proactive approach to cyber resilience with pre-emptive visibility into security posture, real-time threat detection, and autonomous response – securing the business across cloud, email, identities, operational technology, endpoints, and network. Breakthrough innovations from our R&D teams in Cambridge, UK, and The Hague, Netherlands have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world who protect nearly 10,000 customers across all major industries globally. To learn more, visit http://www.darktrace.com.
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Darktrace named a Challenger in first Gartner® Magic Quadrant™ for Email Security Platforms · Evaluated on Completeness of Vision and Ability to Execute Darktrace, a global leader in AI for cybersecurity,today announces that Darktrace / EMAIL™, has been recognized in thefirst ever Gartner Magic Quadrant™ for Email Security Platforms (ESP) as a Challenger. Chris Kozup, Chief Marketing Officer, Darktrace, said of therecognition: “We are extremely proud to have been recognized in the first MagicQuadrant for ESP. We believe the factthat wehave seen such wide scale adoption is testament to the unique way in which wedevelop products to keep our customers safe from even the most sophisticated emailcompromises. We believe our placement reaffirms our dedication to deliveringexceptional customer service, and innovations that safeguard against the emailchallenges of today—and tomorrow.” Darktrace customers consistently acknowledge its exceptional customersupport, delivered by an award-winning[1]service team. Darktrace has the highest percentage of 5-star ratings with a 4.8rating on Gartner® Peer Insights™ out of 249 reviews as on[MW1] 19th December. We feel this unwavering commitment to customersatisfaction is evident in strong renewal rates and accelerated growth inDarktrace / EMAIL over the past few years, gaining almost 5,000 customers sinceits launch in 2019. Darktrace / EMAIL, one of the fastest-growing emailsecurity products on the market, is built on Darktrace’s unique Self-LearningAI, a multi-layered AI engine that leverages different types of AI includingNLP and behavioral analysis to detect threats, instead of traditional securitymeasures such as signatures and sandboxing. This approach enables Darktrace todetect and stop threats like business email compromise attacks and noveltechniques, including some 56% of which passed through customers’ other emailsecurity layers. This pioneering approach has enabled Darktrace to introduce industry-leadingcapabilities such as QR code analysis and automated incident investigations, alongsidedifferentiated functionality to help teams add new depth to their emailsecurity, including: Account take over and Lateral mail account compromise protection. Contributing yet another layer to the AI behavioural profile for each user, security teams can now spot early symptoms of account compromise or malicious insiders before a link or attachment payload is sent, and exfiltration occur Microsoft Teams security with advanced messaging analysis: Advancing beyond simple text analysis to behavioral and natural language content analysis that tracks context across both email and instant messaging to identify the approximately 38% of phishing, sophisticated social engineering and novel insider threats other solutions fail to capture · Drastically improveend user reporting with Cyber AI Analyst narratives: Real-time awareness training capabilities reduce falsepositives in phishing investigations by up to 60% by providing context specificanalysis of each received email to each employee as they interact with their mail.· MailboxSecurity Assistant to increase security team operational efficiency: All forms ofsecondary investigations can now automatically perform advanced behavioralbrowser analysis and stop malicious links within webpages, reducing manualeffort of security analysts to detecting phishing links, and allowing them to remediateup to 70% more malicious phishing links than before.· AI based,autonomous data loss prevention: to immediately protect organizations from misdirected emails,insider threats, and data loss—both classified and unclassified – using userbehavior and dynamic content analysis to determine sensitivity, removing administrativeoverhead from manual expressions and labeling.Marco Cavallo, IT Manager at Darktrace / EMAIL customer Arpa Industries comments:“During the POV, Darktrace / EMAIL showed how specific attacks weresurgically blocked. We realized that other tools wouldn’t have detected thesethreats.” Darktrace / EMAIL is part of Darktrace’s ActiveAI Security Platform™,offering network, cloud, endpoint, identity and operational technologyprotection from a single shared architecture, all built on Darktrace’s uniqueAI engine – providing a strong, integrated approach to threat prevention,detection and response across an organization’s entire digital footprint. Darktrace’s global presence supports a diverse and varied customer base,and adapts proactively to customer pain points of all kinds. Darktrace’sadaptability across all market segments, from SMBs to large enterprisessupports both first time email security buyers and mature email securitystacks. It is able to meet varied security needs with lower setuprequirements, includes capability for advanced depth in configuration and,particularly for mature organizations, can augment existing security providerswith additional protections. Download the fullMagic Quadrant for Email Security Platforms here Resources:· Read more onthe Darktrace Blog· Read more abouthow business email compromise attacks are evolving on The Inference Gartner disclaimersGartner, Magic Quadrant for EmailSecurity Platforms, Max Taggett, Nikul Patel, Franz Hinner, Deepak Mishra, 16December 2024 GARTNER is a registered trademarkand service mark of Gartner and Magic Quadrant and Peer Insights are aregistered trademark, of Gartner, Inc. and/or its affiliates in the U.S. andinternationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual endusers based on their own experiences with the vendors listed on the platform,should not be construed as statements of fact, nor do they represent the viewsof Gartner or its affiliates. Gartner does not endorse any vendor, product orservice depicted in this content nor makes any warranties, expressed orimplied, with respect to this content, about its accuracy or completeness,including any warranties of merchantability or fitness for a particularpurpose. Gartner does not endorse any vendor,product or service depicted in its research publications and does not advisetechnology users to select only those vendors with the highest ratings or otherdesignation. Gartner research publications consist of the opinions of Gartner’sresearch organization and should not be construed as statements of fact.Gartner disclaims all warranties, expressed or implied, with respect to thisresearch, including any warranties of merchantability or fitness for aparticular purpose. About DarktraceDarktrace is a global leader in AI for cybersecurity that keepsorganizations ahead of the changing threat landscape every day. Founded in2013, Darktrace provides the essential cybersecurity platform protectingorganizations from unknown threats using its proprietary AI that learns fromthe unique patterns of life for each customer in real-time. The DarktraceActiveAI Security Platform™ delivers a proactive approach to cyber resiliencewith pre-emptive visibility into security posture, real-time threat detection,and autonomous response – securing the business across cloud, email,identities, operational technology, endpoints, and network. Breakthroughinnovations from our R&D teams in Cambridge, UK, and The Hague, Netherlandshave resulted in over 200 patent applications filed. Darktrace’s platform andservices are supported by over 2,400 employees around the world who protectnearly 10,000 customers across all major industries globally. To learn more,visit http://www.darktrace.com. ----
[1] Darktrace wins two Globeeawards for excellent customer service [PressRelease] [MW1]shouldthis be 'of'
About Darktrace
