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June 12, 2023

How Darktrace AI Protects 8,400 Customers

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12
Jun 2023
This blog describes how Darktrace DETECT and RESPOND can help organizations reduce privacy and security risks related to generative AI.

Generative AI and Large Language Model (LLM) tools have entered the mainstream of public consciousness this year, with people using the likes of OpenAI’s ChatGPT and Google Bard for everything from helping web searches to using the AI capabilities to drive efficiency in the workplace.

At Darktrace, we have long understood the potential for AI to be one of the most transformative technological opportunities of our time. Our Darktrace Cyber AI Research Centre in Cambridge has been researching and developing AI tools for over a decade – tools like Darktrace DETECT™ and RESPOND™ which use a variety of AI technology to keep 8,400 customers around the world safe from cyber disruption. 

As pioneers of AI and understanding its potential to change the world, we recognize that in 2023, the AI genie is out of the bottle. AI tools are rapidly becoming part of our day to day lives. 

74% of active customer deployments have employees using generative AI tools in the workplace [1]

While generative AI tools have the power to increase productivity and augment human creativity, businesses need to move quickly to keep up with the pace of innovation. These tools carry potential privacy and security risks if used incorrectly or without proper policies in place that match the unique needs of the business – creating challenges for CISOs.

Privacy and Security Risks with Generative AI 

Government agencies like the UK’s National Cyber Security Centre (NCSC) have already issued guidance about the need to manage risk when using generative AI tools and other LLMs in the workplace. In the United States, the Cybersecurity and Infrastructure Agency (CISA) has also expressed concerns about the security implications of generative AI.

One of the reasons for this is because LLMs can learn from your prompts, storing information entered and using it to train datasets. With that data in the system, it is possible that if someone enters the right prompt, the LLM could potentially use your company’s data in response to a query.

And if the information you entered contains sensitive files or data such as intellectual property or know-how, financial reports, confidential internal documents, or sales numbers, it could become part of the third-party AI model and potentially available to others, creating privacy, intellectual property, and security risks if the appropriate guardrails are not in place. 

How Darktrace Helps Manage Generative AI Use 

In response to the growing use of generative AI tools, Darktrace has announced new risk and compliance models to help Darktrace customers address concerns around the risk of IP loss and data leakage.

We’re excited about how immensely powerful these generative AI tools are, with the capability to help people and businesses work efficiently– but like any other technology, there’s the risk that they could be inadvertently misused if not managed or monitored correctly. That’s why the new risk and compliance models for Darktrace DETECT™ and RESPOND™ make it easier for customers to put guardrails in place to monitor, and when necessary, respond to activity and connections to generative AI and LLM tools such as AutoGPT, ChatGPT, Stable Diffusion, Claude, and more. 

Each business will have its own distinct policies and needs related to generative AI tools, so we’ve also made it easier for customers to add their own list of tools to monitor for. 

Darktrace’s Self-Learning AI makes it possible to detect generative AI activity that may deviate from company policies or best practices. We bring our AI to each customer’s data, and it learns the day-to-day workings of every user, asset, and device – building an understanding of your business’s unique ‘pattern of life’.  That’s why it can detect even subtle anomalies that could indicate a threat to your business and autonomously respond, containing the threat in seconds.  

In May 2023, Darktrace Self-Learning AI detected and prevented an upload of over 1GB of data to a generative AI tool at one of its customers. [2]

With these guardrails in place, Darktrace customers can take advantage of the opportunity using generative AI and LLMs provide, while remaining protected against the potential security, IP, and privacy risks.

Using AI Safely and Responsibly

At Darktrace, we believe that recent advances in generative AI and LLMs are an important addition to the growing arsenal of AI techniques that will transform cyber security. After all, we have been utilizing AI, including LLMs and generative AI, across all of our products for years – including in Cyber AI Analyst for real time analysis of incidents, helping Darktrace customers use the power of AI to stay protected from cyber threats.

But we also believe in the responsible development and deployment of different AI techniques, which is why we are providing the tools customers need to use AI safely and responsibly. 

Our Self-Learning AI is already helping more than 8,400 businesses fight back and protect themselves against cyber threats and disruptions for the past ten years – with these new tools, CISOs can ensure that productivity is boosted by generative AI, without needing to worry about the potential security risks. Our AI learns the business in real time, all the time. It’s a Self-Learning AI. And the impact we’ve seen on improved security outcomes has been enormous.

Self-Learning AI informs Darktrace’s Cyber AI Loop, an interconnected, comprehensive set of dynamically related capabilities working together autonomously to create a continuous feedback loop to prevent, detect, respond, and heal from cyber-attacks. Ensuring that data, people, and businesses stay protected from cyber threats.

Figure 1: Darktrace Cyber AI Loop

References

[1] Based on data obtained on June 2nd, 2023, from active customer deployments with Call Home enabled, where Darktrace detected generative AI activity at some point.

[2]  Based on data obtained on June 2nd, 2023, from active customer deployments with Call Home enabled, where Darktrace detected generative AI activity at some point.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Author
Jack Stockdale OBE
Chief Technology Officer

Jack Stockdale is the founding CTO at Darktrace. With over 20 years’ experience of software engineering, Jack is responsible for overseeing the development of Bayesian mathematical models and artificial intelligence algorithms that underpin Darktrace’s award-winning technology. Jack and his development team in Cambridge were recognized for their outstanding contribution to engineering by the Royal Academy of Engineering MacRobert Innovation Award Committee in 2017 and again in 2019. Jack has a degree in Computer Science from Lancaster University.

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November 19, 2024

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Darktrace Leading the Future of Network Detection and Response with Recognition from KuppingerCole

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KuppingerCole has recognized Darktrace as an overall Leader, Product Leader, Market Leader and Innovation Leader in the KuppingerCole Leadership Compass: Network Detection and Response (2024).

With the perimeter all but dissolved, Network Detection and Response (NDR) tools are quickly becoming a critical component of the security stack, as the main tool to span the modern network. NDRs connect on-premises infrastructure to cloud, remote workers, identities, SaaS applications, and IoT/OT – something not available to EDR that requires agents and isolates visibility to individual devices.

KuppingerCole Analysts AG designated Darktrace an ‘Overall Leader’ position because of our continual innovation around user-led security. Self-Learning AI together with automated triage through Cyber AI Analyst and real-time autonomous response actions have been instrumental to security teams in stopping potential threats before they become a breach. With this time saved, Darktrace is leading beyond reactive security to truly harden a network, allowing the team to spend more time in preventive security measures.

Network Detection and Response protects where others fail to reach

NDR solutions operate at the network level, deploying inside or parallel to your network to ingest raw traffic via virtual or physical sensors. This gives them unprecedented potential to identify anomalies and possible breaches in any network - far beyond simple on-prem, into dynamic virtual environments, cloud or hybrid networks, cloud applications, and even remote devices accessing the corporate network via ZTNA or VPN.

Rather than looking at processes level data, NDR can detect the lateral movement of an adversary across multiple assets by analyzing network traffic patterns which endpoint solutions may not be able to identify [1]. In the face of a growing, complex environment, organizations large and small, will benefit from using NDRs either in conjunction, or as the foundation for, their Extended Detection and Response (XDR) for a unified view that improves their overall threat detection, ease of investigation and faster response times.

Today's NDR solutions are expected to include advanced ML and artificial intelligence (AI) algorithms [1]

Traditional IDS & IPS systems are labor intensive, requiring continuous rule creation, outdated signature maintenance, and manual monitoring for false positives or incorrect actions. This is no longer viable against a higher volume and changing landscape, making NDR the natural network tool to level against these evolutions. The role of AI in NDRs is designed to meet this challenge, “to reduce both the labor need for analysis and false positives, as well as add value by improving anomaly detection and overall security posture” .

Celebrating success in leadership and innovation

Darktrace is proud to have been recognized as an NDR “Overall Leader” in KuppingerCole Analyst AG’s Leadership Compass. The report gave further recognition to Darktrace as a ‘Product Leader”, “Innovation Leader” and “Market Leader”.

Maximum scores were received for core product categories, in addition to market presence and financial strength. Particular attention was directed to our innovation. This year has seen several NDR updates via Darktrace’s ActiveAI Security Platform version 6.2 which has enhanced investigation workflows and provided new AI transparency within the toolset.

Positive scores were also received for Darktrace’s deployment ecosystem and surrounding support, minimizing the need for extraneous integrations through a unique platform architecture that connects with over 90 other vendors.

High Scores received in Darktrace’s KuppingerCole Spider Chart across Core NDR capability areas
Figure 1: High Scores received in Darktrace’s KuppingerCole Spider Chart across Core NDR capability areas

Darktrace’s pioneering AI approach sets it apart

Darktrace / NETWORK’s approach is fundamentally different to other NDRs. Continual anomaly-based detection (our Self-Learning AI), understands what is normal across each of your network entities, and then examines deviations from these behaviors rather than needing to apply static rules or ML to adversary techniques. As a result, Darktrace / NETWORK can focus on surfacing the novel threats that cannot be anticipated, whilst our proactive solutions expose gaps that can be exploited and reduce the risk of known threats.    

Across the millions of possible network events that may occur, Darktrace’s Cyber AI Analyst reduces that manual workload for SOC teams by presenting only what is most important in complete collated incidents. This accelerates SOC Level 2 analyses of incidents by 10x2, giving time back, first for any necessary response and then for preventive workflows.

Finally, when incidents begin to escalate, Darktrace can natively (or via third-party) autonomously respond and take precise actions based on a contextual understanding of both the affected assets and incident in question so that threats can be disarmed without impacting wider operations.

Within the KuppingerCole report, several standout strengths were listed:

  • Cyber AI Analyst was celebrated as a core differentiator, enhancing both visibility and investigation into critical network issues and allowing a faster response.
  • Darktrace / NETWORK was singled for its user benefits. Both a clear interface for analysts with advanced filtering and analytical tools, and efficient role-based access control (RBAC) and configuration options for administrators.
  • At the product level, Darktrace was recognized for complete network traffic analysis (NTA) capabilities allowing extensive analysis into components like application use/type, fingerprinting, source/destination communication, in addition to comprehensive protocol support across a range of network device types from IT, OT, IoT and mobiles and detailed MITRE ATT&CK mapping.
  • Finally, at the heart of it, Darktrace’s innovation was highlighted in relation to its intrinsic Self Learning AI, utilizing multiple layers of deep learning, neural networks, LLMs, NLP, Generative AI and more to understand network activity and filter it for what’s critical on an individual customer level.

Going beyond reactive security

Darktrace’s visibility and AI-enabled detection, investigation and response enable security teams to focus on hardening gaps in their network through contextual relevance & priority. Darktrace / NETWORK explicitly gives time back to security teams allowing them to focus on the bigger strategic and governance workflows that sometimes get overlooked. This is enabled through proactive solutions intrinsically connected to our NDR:

  • Darktrace / Proactive Exposure Management, which looks beyond just CVE risks to instead discover, prioritize and validate risks by business impact and how to mobilize against them early, to reduce the number of real threats security teams face.
  • Darktrace / Incident Readiness & Recovery, a solution rather than service-based approach to incident response (IR) that lets teams respond in the best way to each incident and proactively test their familiarity and effectiveness of IR workflows with sophisticated incident simulations involving their own analysts and assets.

Together, these solutions allow Darktrace / NETWORK to go beyond the traditional NDR and shift teams to a more hardened and proactive state.

Putting customers first

Customers continue to sit at the forefront of Darktrace R&D, with their emerging needs and pain points being the direct inspiration for our continued innovation.

This year Darktrace / NETWORK has protected thousands of customers against the latest attacks, from data exfil and destruction, to unapproved privilege escalation and ransomware including strains like Medusa, Qilin and AlphV BlackCat.

In each instance, Darktrace / NETWORK was able to provide a holistic lens of the anomalies present in their traffic, collated those that were important, and either responded or gave teams the ability to take targeted actions against their threats – even when adversaries pivoted. In one example of a Gootloader compromise, Darktrace ensured a SOC went from detection to recovery within 5 days, 92.8% faster than the average containment time of 69 days.

Results like these, focused on user-led security, have secured Darktrace’s position within the latest NDR Leadership Compass.

To find out more about what makes Darktrace / NETWORK special, read the full KuppingerCole report.

References

[1] Osman Celik, KuppingerCole Leadership Compass:Network Detection and Response (2024)

[2] Darktrace's AI Analyst customer fleet data

[3] https://www.ibm.com/reports/data-breach

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About the author
Gabriel Few-Wiegratz
Product Marketing Manager

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November 1, 2024

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Inside the SOC

Phishing and Persistence: Darktrace’s Role in Defending Against a Sophisticated Account Takeover

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The exploitation of SaaS platforms

As businesses continue to grow and evolve, the need for sharing ideas through productivity and cloud Software-as-a-Service (SaaS) platforms is becoming increasingly crucial. However, these platforms have also become prime targets for cyber attackers.

Threat actors often exploit these widely-used services to gain unauthorized access, steal sensitive information, and disrupt business operations. The growing reliance on SaaS platforms makes them attractive entry points for cybercriminals, who use sophisticated techniques such as phishing, social engineering, and malware to compromise these systems.

Services like Microsoft 365 are regularly targeted by threat actors looking for an entry point into an organization’s environment to carry out malicious activities. Securing these platforms is crucial to protect business data and ensure operational continuity.

Darktrace / EMAIL detection of the phishing attack

In a recent case, Darktrace observed a customer in the manufacturing sector receiving a phishing email that led to a threat actor logging in and creating an email rule. Threat actors often create email rules to move emails to their inbox, avoiding detection. Additionally, Darktrace detected a spoofed domain registered by the threat actor. Despite already having access to the customer’s SaaS account, the actor seemingly registered this domain to maintain persistence on the network, allowing them to communicate with the spoofed domain and conduct further malicious activity.

Darktrace / EMAIL can help prevent compromises like this one by blocking suspicious emails as soon as they are identified. Darktrace’s AI-driven email detection and response recognizes anomalies that might indicate phishing attempts and applies mitigative actions autonomously to prevent the escalation of an attack.

Unfortunately, in this case, Darktrace was not configured in Autonomous Response mode at the time of the attack, meaning actions had to be manually applied by the customer’s security team. Had it been fully enabled, it would have held the emails, preventing them from reaching the intended recipient and stopping the attack at its inception.

However, Darktrace’s Managed Threat Detection alerted the Security Operations Center (SOC) team to the compromise, enabling them to thoroughly investigate the incident and notify the customer before further damage could occur.

The Managed Threat Detection service continuously monitors customer networks for suspicious activities that may indicate an emerging threat. When such activities are detected, alerts are sent to Darktrace’s expert Cyber Analysts for triage, significantly speeding up the remediation process.

Attack Overview

On May 2, 2024, Darktrace detected a threat actor targeting a customer in the manufacturing sector then an unusual login to their SaaS environment was observed prior to the creation of a new email rule.

Darktrace immediately identified the login as suspicious due to the rarity of the source IP (31.222.254[.]27) and ASN, coupled with the absence of multi-factor authentication (MFA), which was typically required for this account.

The new email rule was intended to mark emails as read and moved to the ‘Conversation History’ folder for inbound emails from a specific domain. The rule was named “….,,,”, likely the attacker attempting to setup their new rule with an unnoteworthy name to ensure it would not be noticed by the account’s legitimate owner. Likewise, by moving emails from a specific domain to ‘Conversation History’, a folder that is rarely used by most users, any phishing emails sent by that domain would remain undetected by the user.

Darktrace’s detection of the unusual SaaS login and subsequent creation of the new email rule “….,,,”.
Figure 1: Darktrace’s detection of the unusual SaaS login and subsequent creation of the new email rule “….,,,”.

The domain in question was identified as being newly registered and an example of a typosquat domain. Typosquatting involves registering new domains with intentional misspelling designed to convince users to visit fake, and often malicious, websites. This technique is often used in phishing campaigns to create a sense of legitimacy and trust and deceive users into providing sensitive information. In this case, the suspicious domain closely resembled several of the customer’s internal domains, indicating an attempt to impersonate the organization’s legitimate internal sites to gain the target’s trust. Furthermore, the creation of this lookalike domain suggests that the attack was highly targeted at this specific customer.

Interestingly, the threat actor registered this spoofed domain despite already having account access. This was likely intended to ensure persistence on the network without having to launch additional phishing attacks. Such use of spoofed domain could allow an attacker to maintain a foothold in their target network and escalate their malicious activities without having to regain access to the account. This persistence can be used for various purposes, including data exfiltration, spreading malware, or launching further attacks.

Following this, Darktrace detected a highly anomalous email being sent to the customer’s account from the same location as the initial unsual SaaS login. Darktrace’s anomaly-based detection is able to identify threats that human security teams and traditional signature-based methods might miss. By analyzing the expected behavior of network users, Darktrace can recognize the subtle deviations from the norm that may indicate malicious activity. Unfortunately, in this instance, without Darktrace’s Autonomous Response capability enabled, the phishing email was able to successfully reach the recipient. While Darktrace / EMAIL did suggest that the email should be held from the recipients inbox, the customer was required to manually approve it.

Despite this, the Darktrace SOC team were still able to support the customer as they were subscribed to the Managed Threat Detection service. Following the detection of the highlight anomalous activity surrounding this compromise, namely the unusual SaaS login followed by a new email rule, an alert was sent to the Darktrace SOC for immediate triage, who then contacted the customer directly urging immediate action.

Conclusion

This case underscores the need to secure SaaS platforms like Microsoft 365 against sophisticated cyber threats. As businesses increasingly rely on these platforms, they become prime targets for attackers seeking unauthorized access and disruption.

Darktrace’s anomaly-based detection and response capabilities are crucial in identifying and mitigating such threats. In this instance, Darktrace detected a phishing email that led to a threat actor logging in and creating a suspicious email rule. The actor also registered a spoofed domain to maintain persistence on the network.

Darktrace / EMAIL, with its AI-driven detection and analysis, can block suspicious emails before they reach the intended recipient, preventing attacks at their inception. Meanwhile, Darktrace’s SOC team promptly investigated the activity and alerted the customer to the compromise, enabling them to take immediate action to remediate the issue and prevent any further damage.

Credit to Vivek Rajan (Cyber Security Analyst) and Ryan Traill (Threat Content Lead).

Appendices

Darktrace Model Detections

  • SaaS / Access / Unusual External Source for SaaS Credential Use
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Resource / Unusual Access to Delegated Resource by Non Owner
  • SaaS / Email Nexus / Unusual Login Location Following Sender Spoof
  • Compliance / Anomalous New Email Rule
  • SaaS / Compromise / Unusual Login and New Email Rule

Indicators of Compromise (IoCs)

IoC - Type - Description + Confidence

31.222.254[.]27 – IP -  Suspicious Login Endpoint

MITRE ATT&CK Mapping

Tactic – Technqiue – Sub-technique of (if applicable)

Cloud Accounts - DEFENSE EVASION, PERSISTENCE, PRIVILEGE ESCALATION, INITIAL ACCESS - T1078.004 - T1078

Cloud Service Dashboard – DISCOVERY - T1538

Compromise Accounts - RESOURCE DEVELOPMENT - T1586

Steal Web Session Cookie - CREDENTIAL ACCESS - T1539

Outlook Rules – PERSISTENCE - T1137.005 - T1137

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About the author
Vivek Rajan
Cyber Analyst
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