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October 14, 2024

Triaging Triada: Understanding an Advanced Mobile Trojan and How it Targets Communication and Banking Applications

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14
Oct 2024
Android-based malware like Triada is increasingly targeting banking and communication apps to steal sensitive data. Triada uses sophisticated methods to evade detection, exfiltrating data to C2 servers via algorithmically generated hostnames. This underscores the need for advanced security measures to protect against these evolving threats and safeguard user data.

The rise of android malware

Recently, there has been a significant increase in malware strains targeting mobile devices, with a growing number of Android-based malware families, such as banking trojans, which aim to steal sensitive banking information from organizations and individuals worldwide.

These malware families attempt to access users’ accounts to steal online banking credentials and cookies, bypass multi-factor authentication (MFA), and conduct automatic transactions to steal funds [1]. They often masquerade as legitimate software or communications from social media platforms to compromise devices. Once installed, they use tactics such as keylogging, dumping cached credentials, and searching the file system for stored passwords to steal credentials, take over accounts, and potentially perform identity theft [1].

One recent example is the Antidot Trojan, which infects devices by disguising itself as an update page for Google Play. It establishes a command-and-control (C2) channel with a server, allowing malicious actors to execute commands and collect sensitive data [2].

Despite these malware’s ability to evade detection by standard security software, for example, by changing their code [3], Darktrace recently detected another Android malware family, Triada, communicating with a C2 server and exfiltrating data.

Triada: Background and tactics

First surfacing in 2016, Triada is a modular mobile trojan known to target banking and financial applications, as well as popular communication applications like WhatsApp, Facebook, and Google Mail [4]. It has been deployed as a backdoor on devices such as CTV boxes, smartphones, and tablets during the supply chain process [5]. Triada can also be delivered via drive-by downloads, phishing campaigns, smaller trojans like Leech, Ztorg, and Gopro, or more recently, as a malicious module in applications such as unofficial versions of WhatsApp, YoWhatsApp, and FM WhatsApp [6] [7].

How does Triada work?

Once downloaded onto a user’s device, Triada collects information about the system, such as the device’s model, OS version, SD card space, and list of installed applications, and sends this information to a C2 server. The server then responds with a configuration file containing the device’s personal identification number and settings, including the list of modules to be installed.

After a device has been successfully infected by Triada, malicious actors can monitor and intercept incoming and outgoing texts (including two-factor authentication messages), steal login credentials and credit card information from financial applications, divert in-application purchases to themselves, create fake messaging and email accounts, install additional malicious applications, infect devices with ransomware, and take control of the camera and microphone [4] [7].

For devices infected by unofficial versions of WhatsApp, which are downloaded from third-party app stores [9] and from mobile applications such as Snaptube and Vidmate , Triada collects unique device identifiers, information, and keys required for legitimate WhatsApp to work and sends them to a remote server to register the device [7] [12]. The server then responds by sending a link to the Triada payload, which is downloaded and launched. This payload will also download additional malicious modules, sign into WhatsApp accounts on the target’s phone, and request the same permissions as the legitimate WhatsApp application, such as access to SMS messages. If granted, a malicious actor can sign the user up for paid subscriptions without their knowledge. Triada then collects information about the user’s device and mobile operator and sends it to the C2 server [9] [12].

How does Triada avoid detection?

Triada evades detection by modifying the Zygote process, which serves as a template for every application in the Android OS. This enables the malware to become part of every application launched on a device [3]. It also substitutes system functions and conceals modules from the list of running processes and installed apps, ensuring that the system does not raise the alarm [3]. Additionally, as Triada connects to a C2 server on the first boot, infected devices remain compromised even after a factory reset [4].

Triada attack overview

Across multiple customer deployments, devices were observed making a large number of connections to a range of hostnames, primarily over encrypted SSL and HTTPS protocols. These hostnames had never previously been observed on the customers’ networks and appear to be algorithmically generated. Examples include “68u91.66foh90o[.]com”, “92n7au[.]uhabq9[.]com”, “9yrh7.mea5ms[.]com”, and “is5jg.3zweuj[.]com”.

External Sites Summary Graph showing the rarity of the hostname “92n7au[.]uhabq9[.]com” on a customer network.
Figure 1: External Sites Summary Graph showing the rarity of the hostname “92n7au[.]uhabq9[.]com” on a customer network.

Most of the IP addresses associated with these hostnames belong to an ASN associated with the cloud provider Alibaba (i.e., AS45102 Alibaba US Technology Co., Ltd). These connections were made over a range of high number ports over 1000, most commonly over 30000 such as 32091, which Darktrace recognized as extremely unusual for the SSL and HTTPS protocols.

Screenshot of a Model Alert Event log showing a device connecting to the endpoint “is5jg[.]3zweuj[.]com” over port 32091.
Figure 2: Screenshot of a Model Alert Event log showing a device connecting to the endpoint “is5jg[.]3zweuj[.]com” over port 32091.

On several customer deployments, devices were seen exfiltrating data to hostnames which also appeared to be algorithmically generated. This occurred via HTTP POST requests containing unusual URI strings that were made without a prior GET request, indicating that the infected device was using a hardcoded list of C2 servers.

Screenshot of a Model Alert Event Log showing the device posting the string “i8xps1” to the hostname “72zf6.rxqfd[.]com.
Figure 3: Screenshot of a Model Alert Event Log showing the device posting the string “i8xps1” to the hostname “72zf6.rxqfd[.]com.
 Screenshot of a Model Alert Event Log showing the device posting the string “sqyjyadwwq” to the hostname “9yrh7.mea5ms[.]com”.
Figure 4: Screenshot of a Model Alert Event Log showing the device posting the string “sqyjyadwwq” to the hostname “9yrh7.mea5ms[.]com”.

These connections correspond with reports that devices affected by Triada communicate with the C2 server to transmit their information and receive instructions for installing the payload.

A number of these endpoints have communicating files associated with the unofficial WhatsApp versions YoWhatsApp and FM WhatsApp [11] [12] [13] . This could indicate that the devices connecting to these endpoints were infected via malicious modules in the unofficial versions of WhatsApp, as reported by open-source intelligence (OSINT) [10] [12]. It could also mean that the infected devices are using these connections to download additional files from the C2 server, which could infect systems with additional malicious modules related to Triada.

Moreover, on certain customer deployments, shortly before or after connecting to algorithmically generated hostnames with communicating files linked to YoWhatsApp and FM WhatsApp, devices were also seen connecting to multiple endpoints associated with WhatsApp and Facebook.

Figure 5: Screenshot from a device’s event log showing connections to endpoints associated with WhatsApp shortly after it connected to “9yrh7.mea5ms[.]com”.

These surrounding connections indicate that Triada is attempting to sign in to the users’ WhatsApp accounts on their mobile devices to request permissions such as access to text messages. Additionally, Triada sends information about users’ devices and mobile operators to the C2 server.

The connections made to the algorithmically generated hostnames over SSL and HTTPS protocols, along with the HTTP POST requests, triggered multiple Darktrace models to alert. These models include those that detect connections to potentially algorithmically generated hostnames, connections over ports that are highly unusual for the protocol used, unusual connectivity over the SSL protocol, and HTTP POSTs to endpoints that Darktrace has determined to be rare for the network.

Conclusion

Recently, the use of Android-based malware families, aimed at stealing banking and login credentials, has become a popular trend among threat actors. They use this information to perform identity theft and steal funds from victims worldwide.

Across affected customers, multiple devices were observed connecting to a range of likely algorithmically generated hostnames over SSL and HTTPS protocols. These devices were also seen sending data out of the network to various hostnames via HTTP POST requests without first making a GET request. The URIs in these requests appeared to be algorithmically generated, suggesting the exfiltration of sensitive network data to multiple Triada C2 servers.

This activity highlights the sophisticated methods used by malware like Triada to evade detection and exfiltrate data. It underscores the importance of advanced security measures and anomaly-based detection systems to identify and mitigate such mobile threats, protecting sensitive information and maintaining network integrity.

Credit to: Justin Torres (Senior Cyber Security Analyst) and Anna Gilbertson (Cyber Security Analyst).

Appendices

Darktrace Model Detections

Model Alert Coverage

Anomalous Connection / Application Protocol on Uncommon Port

Anomalous Connection / Multiple Connections to New External TCP Port

Anomalous Connection / Multiple HTTP POSTS to Rare Hostname

Anomalous Connections / Multiple Failed Connections to Rare Endpoint

Anomalous Connection / Suspicious Expired SSL

Compromise / DGA Beacon

Compromise / Domain Fluxing

Compromise / Fast Beaconing to DGA

Compromise / Sustained SSL or HTTP Increase

Compromise / Unusual Connections to Rare Lets Encrypt

Unusual Activity / Unusual External Activity

AI Analyst Incident Coverage

Unusual Repeated Connections to Multiple Endpoints

Possible SSL Command and Control

Unusual Repeated Connections

List of Indicators of Compromise (IoCs)

Ioc – Type - Description

  • is5jg[.]3zweuj[.]com - Hostname - Triada C2 Endpoint
  • 68u91[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • 9yrh7[.]mea5ms[.]com - Hostname - Triada C2 Endpoint
  • 92n7au[.]uhabq9[.]com - Hostname - Triada C2 Endpoint
  • 4a5x2[.]fs4ah[.]com - Hostname - Triada C2 Endpoint
  • jmll4[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • mrswd[.]wo87sf[.]com - Hostname - Triada C2 Endpoint
  • lptkw[.]s4xx6[.]com - Hostname - Triada C2 Endpoint
  • ya27fw[.]k6zix6[.]com - Hostname - Triada C2 Endpoint
  • w0g25[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • kivr8[.]wd6vy[.]com - Hostname - Triada C2 Endpoint
  • iuwe64[.]ct8pc6[.]com - Hostname - Triada C2 Endpoint
  • qefgn[.]8z0le[.]com - Hostname - Triada C2 Endpoint
  • a6y0x[.]xu0h7[.]com - Hostname - Triada C2 Endpoint
  • wewjyw[.]qb6ges[.]com - Hostname - Triada C2 Endpoint
  • vx9dle[.]n0qq3z[.]com - Hostname - Triada C2 Endpoint
  • 72zf6[.]rxqfd[.]com - Hostname - Triada C2 Endpoint
  • dwq[.]fsdw4f[.]com - Hostname - Triada C2 Endpoint
  • tqq6g[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • 1rma1[.]4f8uq[.]com - Hostname - Triada C2 Endpoint
  • 0fdwa[.]7j3gj[.]com - Hostname - Triada C2 Endpoint
  • 5a7en[.]1e42t[.]com - Hostname - Triada C2 Endpoint
  • gmcp4[.]1e42t[.]com - Hostname - Triada C2 Endpoint
  • g7190[.]rt14v[.]com - Hostname - Triada C2 Endpoint
  • goyvi[.]2l2wa[.]com - Hostname - Triada C2 Endpoint
  • zq6kk[.]ca0qf[.]com - Hostname - Triada C2 Endpoint
  • sv83k[.]bn3avv[.]com - Hostname - Triada C2 Endpoint
  • 9sae7h[.]ct8pc6[.]com - Hostname - Triada C2 Endpoint
  • jpygmk[.]qt7tqr[.]com - Hostname - Triada C2 Endpoint
  • av2wg[.]rt14v[.]com - Hostname - Triada C2 Endpoint
  • ugbrg[.]osz1p[.]com - Hostname - Triada C2 Endpoint
  • hw2dm[.]wtws9k[.]com - Hostname - Triada C2 Endpoint
  • kj9atb[.]hai8j1[.]com - Hostname - Triada C2 Endpoint
  • pls9b[.]b0vb3[.]com - Hostname - Triada C2 Endpoint
  • 8rweau[.]j7e7r[.]com - Hostname - Triada C2 Endpoint
  • wkc5kn[.]j7e7r[.]com - Hostname - Triada C2 Endpoint
  • v58pq[.]mpvflv[.]com - Hostname - Triada C2 Endpoint
  • zmai4k[.]huqp3e[.]com - Hostname - Triada C2 Endpoint
  • eajgum[.]huqp3e[.]com - Hostname - Triada C2 Endpoint
  • mxl9zg[.]kv0pzv[.]com - Hostname - Triada C2 Endpoint
  • ad1x7[.]mea5ms[.]com - Hostname - Triada C2 Endpoint
  • ixhtb[.]s9gxw8[.]com - Hostname - Triada C2 Endpoint
  • vg1ne[.]uhabq9[.]com - Hostname - Triada C2 Endpoint
  • q5gd0[.]birxpk[.]com - Hostname - Triada C2 Endpoint
  • dycsw[.]h99n6[.]com - Hostname - Triada C2 Endpoint
  • a3miu[.]h99n6[.]com - Hostname - Triada C2 Endpoint
  • qru62[.]5qwu8b5[.]com - Hostname - Triada C2 Endpoint
  • 3eox8[.]abxkoop[.]com - Hostname - Triada C2 Endpoint
  • 0kttj[.]bddld[.]com - Hostname - Triada C2 Endpoint
  • gjhdr[.]xikuj[.]com - Hostname - Triada C2 Endpoint
  • zq6kk[.]wm0hd[.]com - Hostname - Triada C2 Endpoint
  • 8.222.219[.]234 - IP Address - Triada C2 Endpoint
  • 8.222.244[.]205 - IP Address - Triada C2 Endpoint
  • 8.222.243[.]182 - IP Address - Triada C2 Endpoint
  • 8.222.240[.]127 - IP Address - Triada C2 Endpoint
  • 8.219.123[.]139 - IP Address - Triada C2 Endpoint
  • 8.219.196[.]124 - IP Address - Triada C2 Endpoint
  • 8.222.217[.]73 - IP Address - Triada C2 Endpoint
  • 8.222.251[.]253 - IP Address - Triada C2 Endpoint
  • 8.222.194[.]254 - IP Address - Triada C2 Endpoint
  • 8.222.251[.]34 - IP Address - Triada C2 Endpoint
  • 8.222.216[.]105 - IP Address - Triada C2 Endpoint
  • 47.245.83[.]167 - IP Address - Triada C2 Endpoint
  • 198.200.54[.]56 - IP Address - Triada C2 Endpoint
  • 47.236.113[.]126 - IP Address - Triada C2 Endpoint
  • 47.241.47[.]128 - IP Address - Triada C2 Endpoint
  • /iyuljwdhxk - URI - Triada C2 URI
  • /gvuhlbzknh - URI - Triada C2 URI
  • /sqyjyadwwq - URI - Triada C2 URI
  • /cncyz3 - URI - Triada C2 URI
  • /42k0zk - URI - Triada C2 URI
  • /75kdl5 - URI - Triada C2 URI
  • /i8xps1 - URI - Triada C2 URI
  • /84gcjmo - URI - Triada C2 URI
  • /fkhiwf - URI - Triada C2 URI

MITRE ATT&CK Mapping

Technique Name - Tactic - ID - Sub-Technique of

Data Obfuscation - COMMAND AND CONTROL - T1001

Non-Standard Port - COMMAND AND CONTROL - T1571

Standard Application Layer Protocol - COMMAND AND CONTROL ICS - T0869

Non-Application Layer Protocol - COMMAND AND CONTROL - T1095

Masquerading - EVASION ICS - T0849

Man in the Browser - COLLECTION - T1185

Web Protocols - COMMAND AND CONTROL - T1071.001 -T1071

External Proxy - COMMAND AND CONTROL - T1090.002 - T1090

Domain Generation Algorithms - COMMAND AND CONTROL - T1568.002 - T1568

Web Services - RESOURCE DEVELOPMENT - T1583.006 - T1583

DNS - COMMAND AND CONTROL - T1071.004 - T1071

Fast Flux DNS - COMMAND AND CONTROL - T1568.001 - T1568

One-Way Communication - COMMAND AND CONTROL - T1102.003 - T1102

Digital Certificates - RESOURCE DEVELOPMENT - T1587.003 - T1587

References

[1] https://www.checkpoint.com/cyber-hub/cyber-security/what-is-trojan/what-is-a-banking-trojan/

[2] https://cyberfraudcentre.com/the-rise-of-the-antidot-android-banking-trojan-a-comprehensive-guide

[3] https://www.zimperium.com/glossary/banking-trojans/

[4] https://www.geeksforgeeks.org/what-is-triada-malware/

[5] https://www.infosecurity-magazine.com/news/malware-infected-devices-retailers/

[6] https://www.pcrisk.com/removal-guides/24926-triada-trojan-android

[7] https://securelist.com/malicious-whatsapp-mod-distributed-through-legitimate-apps/107690/

[8] https://securityboulevard.com/2024/02/impact-of-badbox-and-peachpit-malware-on-android-devices/

[9] https://threatpost.com/custom-whatsapp-build-malware/168892/

[10] https://securelist.com/triada-trojan-in-whatsapp-mod/103679/

[11] https://www.virustotal.com/gui/domain/is5jg.3zweuj.com/relations

[12] https://www.virustotal.com/gui/domain/92n7au.uhabq9.com/relations

[13] https://www.virustotal.com/gui/domain/68u91.66foh90o.com/relations

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Justin Torres
Cyber Analyst
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February 19, 2025

Darktrace Releases Annual 2024 Threat Insights

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Introduction: Darktrace’s threat research

Defenders must understand the threat landscape in order to protect against it. They can do that with threat intelligence.

Darktrace approaches threat intelligence with a unique perspective. Unlike traditional security vendors that rely on established patterns from past incidents, it uses a strategy that is rooted in the belief that identifying behavioral anomalies is crucial for identifying both known and novel threats.

For Darktrace analysts and researchers, the incidents detected by the AI solution mark the beginning of a deeper investigation, aiming to connect mitigated threats to wider trends from across the threat landscape. Through hindsight analysis, the Darktrace Threat Research team has highlighted numerous threats, including zero-day, n-day, and other novel attacks, showcasing their evolving nature and Darktrace’s ability to identify them.

In 2024, the Threat Research team observed major trends around vulnerabilities in internet-facing systems, new and re-emerging ransomware strains, and sophisticated email attacks. Read on to discover some of our key insights into the current cybersecurity threat landscape.

Multiple campaigns target vulnerabilities in internet-facing systems

It is increasingly common for threat actors to identify and exploit newly discovered vulnerabilities in widely used services and applications, and in some cases, these vulnerability exploitations occur within hours of disclosure.

In 2024, the most significant campaigns observed involved the ongoing exploitation of zero-day and n-day vulnerabilities in edge and perimeter network technologies. In fact, in the first half of the year, 40% of all identified campaign activity came from the exploitation of internet-facing devices. Some of the most common exploitations involved Ivanti Connect Secure (CS) and Ivanti Policy Secure (PS) appliances, Palo Alto Network (PAN-OS) firewall devices, and Fortinet appliances.

Darktrace helps security teams identify suspicious behavior quickly, as demonstrated with the critical vulnerability in PAN-OS firewall devices. The vulnerability was publicly disclosed on April 11, 2024, yet with anomaly-based detection, Darktrace’s Threat Research team was able to identify a range of suspicious behavior related to exploitation of this vulnerability, including command-and-control (C2) connectivity, data exfiltration, and brute-forcing activity, as early as March 26.

That means that Darktrace and our Threat Research team detected this Common Vulnerabilities and Exposure (CVE) exploitation 16 days before the vulnerability was disclosed. Addressing critical vulnerabilities quickly massively benefits security, as teams can reduce their effectiveness by slowing malicious operations and forcing attackers to pursue more costly and time-consuming methods.

Persistent ransomware threats continue to evolve

The continued adoption of the Ransomware-as-a-Service (RaaS) model provides even less experienced threat actors with the tools needed to carry out disruptive attacks, significantly lowering the barrier to entry.

The Threat Research team tracked both novel and re-emerging strains of ransomware across the customer fleet, including Akira, LockBit, and Lynx. Within these ransomware attempts and incidents, there were notable trends in attackers’ techniques: using phishing emails as an attack vector, exploiting legitimate tools to mask C2 communication, and exfiltrating data to cloud storage services.

Read the Annual 2024 Threat Report for the complete list of prominent ransomware actors and their commonly used techniques.

Onslaught of email threats continues

With a majority of attacks originating from email, it is crucial that organizations secure the inboxes and beyond.

Between December 21, 2023, and December 18, 2024, Darktrace / EMAIL detected over 30.4 million phishing emails across the fleet. Of these, 70% successfully bypassed Domain-based Message Authentication, Reporting, and Conformance (DMARC) verification checks and 55% passed through all other existing layers of customer email security.

The abuse of legitimate services and senders continued to be a significant method for threat actors throughout 2024. By leveraging trusted platforms and domains, malicious actors can bypass traditional security measures and increase the likelihood of their phishing attempts being successful.

This past year, there was a substantial use of legitimately authenticated senders and previously established domains, with 96% of phishing emails detected by Darktrace / EMAIL utilizing existing domains rather than registering new ones.

These are not the only types of email attacks we observed. Darktrace detected over 2.7 million emails with multistage payloads.

While most traditional cybersecurity solutions struggle to cover multiple vectors and recognize each stage of complex attacks as part of wider malicious activity, Darktrace can detect and respond across email, identities, network, and cloud.

Conclusion

The Darktrace Threat Research team continues to monitor the ever-evolving threat landscape. Major patterns over the last year have revealed the importance of fast-acting, anomaly-based detection like Darktrace provides.

For example, response speed is essential when campaigns target vulnerabilities in internet-facing systems, and these vulnerabilities can be exploited by attackers within hours of their disclosure if not even before that.

Similarly, anomaly-based detection can identify hard to find threats like ransomware attacks that increasingly use living-off-the-land techniques and legitimate tools to hide malicious activity. A similar pattern can be found in the realm of email security, where attacks are also getting harder to spot, especially as they frequently exploit trusted senders, use redirects via legitimate services, and craft attacks that bypass DMARC and other layers of email security.

As attacks appear with greater complexity, speed, and camouflage, defenders must have timely detection and containment capabilities to handle all emerging threats. These hard-to-spot attacks can be identified and stopped by Darktrace.

Download the full report

Discover the latest threat landscape trends and recommendations from the Darktrace Threat Research team.

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February 18, 2025

Unifying IT & OT With AI-Led Investigations for Industrial Security

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As industrial environments modernize, IT and OT networks are converging to improve efficiency, but this connectivity also creates new attack paths. Previously isolated OT systems are now linked to IT and cloud assets, making them more accessible to attackers.

While organizations have traditionally relied on air gaps, firewalls, data diodes, and access controls to separate IT and OT, these measures alone aren’t enough. Threat actors often infiltrate IT/Enterprise networks first then exploit segmentation, compromising credentials, or shared IT/OT systems to move laterally, escalate privileges, and ultimately enter the OT network.

To defend against these threats, organizations must first ensure they have complete visibility across IT and OT environments.

Visibility: The first piece of the puzzle

Visibility is the foundation of effective industrial cybersecurity, but it’s only the first step. Without visibility across both IT and OT, security teams risk missing key alerts that indicate a threat targeting OT at their earliest stages.

For Attacks targeting OT, early stage exploits often originate in IT environments, adversaries perform internal reconnaissance among other tactics and procedures but then laterally move into OT first affecting IT devices, servers and workstations within the OT network. If visibility is limited, these threats go undetected. To stay ahead of attackers, organizations need full-spectrum visibility that connects IT and OT security, ensuring no early warning signs are missed.

However, visibility alone isn’t enough. More visibility also means more alerts, this doesn’t just make it harder to separate real threats from routine activity, but bogs down analysts who have to investigate all these alerts to determine their criticality.

Investigations: The real bottleneck

While visibility is essential, it also introduces a new challenge: Alert fatigue. Without the right tools, analysts are often occupied investigating alerts with little to no context, forcing them to manually piece together information and determine if an attack is unfolding. This slows response times and increases the risk of missing critical threats.

Figure 1: Example ICS attack scenario

With siloed visibility across IT and OT each of these events shown above would be individually alerted by a detection engine with little to no context nor correlation. Thus, an analyst would have to try to piece together these events manually. Traditional security tools struggle to keep pace with the sophistication of these threats, resulting in an alarming statistic: less than 10% of alerts are thoroughly vetted, leaving organizations vulnerable to undetected breaches. As a result, incidents inevitably follow.

Darktrace’s Cyber AI Analyst uses AI-led investigations to improve workflows for analysts by automatically correlating alerts wherever they occur across both IT and OT. The multi-layered AI engine identifies high-priority incidents, and provides analysts with clear, actionable insights, reducing noise and highlighting meaningful threats. The AI significantly alleviates workloads, enabling teams to respond faster and more effectively before an attack escalates.

Overcoming organizational challenges across IT and OT

Beyond technical challenges like visibility and alert management, organizational dynamics further complicate IT-OT security efforts. Fundamental differences in priorities, workflows, and risk perspectives create challenges that can lead to misalignment between teams:

Non-transferable practices: IT professionals might assume that cybersecurity practices from IT environments can be directly applied to OT environments. This can lead to issues, as OT systems and workflows may not handle IT security processes as expected. It's crucial to recognize and respect the unique requirements and constraints of OT environments.

Segmented responsibilities: IT and OT teams often operate under separate organizational structures, each with distinct priorities, goals, and workflows. While IT focuses on data security, network integrity, and enterprise applications, OT prioritizes uptime, reliability, and physical processes.

Different risk perspectives: While IT teams focus on preventing cyber threats and regulatory violations, OT teams prioritize uptime and operational reliability making them drawn towards asset inventory tools that provide no threat detection capability.

Result: A combination of disparate and ineffective tools and misaligned teams can make any progress toward risk reduction at an organization seem impossible. The right tools should be able to both free up time for collaboration and prompt better communication between IT and OT teams where it is needed. However, different size operations structure their IT and OT teams differently which impacts the priorities for each team.

In real-world scenarios, small IT teams struggle to manage security across both IT and OT, while larger organizations with OT security teams face alert fatigue and numerous false positives slowing down investigations and hindering effective communication with the IT security teams.

By unifying visibility and investigations, Darktrace / OT helps organizations of all sizes detect threats earlier, streamline workflows, and enhance security across both IT and OT environments. The following examples illustrate how AI-driven investigations can transform security operations, improving detection, investigation, and response.

Before and after AI-led investigation

Before: Small manufacturing company

At a small manufacturing company, a 1-3 person IT team juggles everything from email security to network troubleshooting. An analyst might see unusual traffic through the firewall:

  • Unusual repeated outbound traffic from an IP within their OT network destined to an unidentifiable external IP.

With no dedicated OT security tools and limited visibility into the industrial network, they don’t know what the internal device in question is, if it is beaconing to a malicious external IP, and what it may be doing to other devices within the OT network. Without a centralized dashboard, they must manually check logs, ask operators about changes, and hunt for anomalies across different systems.

After a day of investigation, they concluded the traffic was not to be expected activity. They stop production within their smaller OT network, update their firewall rules and factory reset all OT devices and systems within the blast radius of the IP device in question.

After: Faster, automated response with Cyber AI Analyst

With Darktrace / OT and Cyber AI Analyst, the IT team moves from reactive, manual investigations to proactive, automated threat detection:

  • Cyber AI Analyst connects alerts across their IT and OT infrastructure temporally mapping them to attack frameworks and provides contextual analysis of how alerts are linked, revealing in real time attackers attempting lateral movement from IT to OT.
  • A human-readable incident report explains the full scope of the incident, eliminating hours of manual investigation.
  • The team is faster to triage as they are led directly to prioritized high criticality alerts, now capable of responding immediately instead of wasting valuable time hunting for answers.

By reducing noise, providing context, and automating investigations, Cyber AI Analyst transforms OT security, enabling small IT teams to detect, understand, and respond to threats—without deep OT cybersecurity expertise.

Before: Large critical infrastructure organization

In large critical infrastructure operations, OT and IT teams work in separate silos. The OT security team needs to quickly assess and prioritize alerts, but their system floods them with notifications:

  • Multiple new device connected to the ICS network alerts
  • Multiple failed logins to HMI detected
  • Multiple Unusual Modbus/TCP commands detected
  • Repeated outbound OT traffic to IT destinations

At first glance, these alerts seem important, but without context, it’s unclear whether they indicate a routine error, a misconfiguration, or an active cyber-attack. They might ask:

  • Are the failed logins just a mistake, or a brute-force attempt?
  • Is the outbound traffic part of a scheduled update, or data exfiltration?

Without correlation across events, the engineer must manually investigate each one—checking logs, cross-referencing network activity, and contacting operators—wasting valuable time. Meanwhile, if it’s a coordinated attack, the adversary may already be disrupting operations.

After: A new workflow with Cyber AI Analyst

With Cyber AI Analyst, the OT security team gets clear, automated correlation of security events, making investigations faster and more efficient:

  • Automated correlation of OT threats: Instead of isolated alerts, Cyber AI Analyst stitches together related events, providing a single, high-confidence incident report that highlights key details.
  • Faster time to meaning: The system connects anomalous behaviors (e.g., failed logins, unusual traffic from an HMI, and unauthorized PLC modifications) into a cohesive narrative, eliminating hours of manual log analysis.
  • Prioritized and actionable alerts: OT security receives clear, ranked incidents, immediately highlighting what matters most.
  • Rapid threat understanding: Security teams know within minutes whether an event is a misconfiguration or a cyber-attack, allowing for faster containment.

With Cyber AI Analyst, large organizations cut through alert noise, accelerate investigations, and detect threats faster—without disrupting OT operations.

An AI-led approach to industrial cybersecurity

Security vendors with a primary focus on IT may lack insight into OT threats. Even OT-focused vendors have limited visibility into IT device exploitation within OT networks, leading to failed ability to detect early indicators of compromise. A comprehensive solution must account for the unique characteristics of various OT environments.

In a world where industrial security is no longer just about protecting OT but securing the entire digital-physical ecosystem as it interacts with the OT network, Darktrace / OT is an AI-driven solution that unifies visibility across IT, IoT and OT, Cloud into one cohesive defense strategy.

Whether an attack originates from an external breach, an insider threat, a supply chain compromise, in the Cloud, OT, or IT domains Cyber AI Analyst ensures that security teams see the full picture - before disruption occurs.

Learn more about Darktrace / OT 

  • Unify IT and OT security under a single platform, ensuring seamless communication and protection for all interconnected devices.
  • Maintain uptime with AI-driven threat containment, stopping attacks without disrupting production.
  • Mitigate risks with or without patches, leveraging MITRE mitigations to reduce attack opportunities.

Download the solution brief to see how Darktrace secures critical infrastructure.

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About the author
Daniel Simonds
Director of Operational Technology
Your data. Our AI.
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