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August 22, 2023

Darktrace’s Detection of Unattributed Ransomware

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Aug 2023
Leveraging anomaly-based detection, we successfully identified an ongoing ransomware attack on the network of a customer and the activity that preceded it.

In the current threat landscape, much of the conversation around ransomware focusses on high-profile strains and notorious threat groups. While organizations and their security teams are justified in these concerns, it is important not to underestimate the danger posed by smaller scale, unattributed ransomware attacks.

Unlike attributed ransomware strains, there are often no playbooks or lists of previously observed indicators of compromise (IoCs) that security teams can consult to help them shore up their cyber defenses. As such, anomaly detection is critical to ensure that emerging threats can be detected based on their abnormality on the network, rather than relying heavily on threat intelligence.

In mid-March 2023, a Darktrace customer requested analytical support from the Darktrace Security Operations Center (SOC) after they had been hit by a ransomware attack a few hours earlier. Darktrace was able to uncover a myriad of malicious activity that preceded the eventual ransomware deployment, ultimately assisting the customer to identify compromised devices and contain the ransomware attack.

Attack Overview

While there were a small number of endpoints that had been flagged as malicious by open-source intelligence (OSINT), Darktrace DETECT™ focused on the unusualness of the activity surrounding this emerging ransomware attack. This provided unparalleled visibility over this ransomware attack at every stage of the cyber kill chain, whilst also revealing the potential origins of the compromise which came months area.

Initial Compromise

Initial investigation revealed that several devices that Darktrace were observed performing suspicious activity had previously engaged in anomalous behavior several months before the ransomware event, indicating this could be a part of a repeated compromise or the result of initial access brokers.

Most notably, in late January 2023 there was a spike in unusual activity when some of the affected devices were observed performing activity indicative of network and device scanning.

Darktrace DETECT identified some of the devices establishing unusually high volumes of internal failed connections via TCP and UDP, and the SMB protocol. Various key ports, such as 135, 139, and 445, were also scanned.

Due to the number of affected devices, the exact initial attack vector is unclear; however, one likely scenario is associated with an internet-facing DNS server. Towards the end of January 2023, the server began to receive unusual TCP DNS requests from the rare external endpoint, 103.203.59[.]3, which had been flagged as potentially malicious by OSINT [4]. Based on a portion of the hostname of the device, dc01, we can assume that this server served as a gateway to the domain controller. If a domain controller is compromised, a malicious actor would gain access to usernames and passwords within a network allowing attackers to obtain administrative-level access to an organization’s digital estate.

Around the same time as the unusual TCP DNS requests, Darktrace DETECT observed the domain controller engaging in further suspicious activity. As demonstrated in Figure 1, Darktrace recognized that this server was not responding to common requests from multiple internal devices, as it would be expected to. Following this, the device was observed carrying out new or uncommon Windows Management Instrumentation (WMI) activity. WMI is typically used by network administrators to manage remote and local Windows systems [3].

Figure 1: Device event log depicting the possible Initial attack vector.


Had Darktrace RESPOND™ been enabled in autonomous response mode, it would have to blocked connections originating from the compromised internal devices as soon as they were detected, while also limiting affected devices to their pre-established patterns of file to prevent them from carrying out any further malicious activity.

Darktrace subsequently observed multiple devices establishing various chains of connections that are indicative of lateral movement activity, such as unusual internal RDP and WMI requests. While there may be devices within an organization that do regularly partake these types of connections, Darktrace recognized that this activity was extremely unusual for these devices.

Darktrace’s Self-Learning AI allows for a deep understanding of customer networks and the devices within them. It’s anomaly-based threat detection capability enables it to recognize subtle deviations in a device’s normal patterns of behavior, without depending on known IoCs or signatures and rules to guide it.

Figure 2: Observed chain of possible lateral movement.


Persistence

Darktrace DETECT observed several affected devices communicating with rare external endpoints that had also been flagged as potentially malicious by OSINT tools. Multiple devices were observed performing activity indicative of NTLM brute-forcing activity, as seen in the Figure 3 which highlights the event log of the aforementioned domain controller. Said domain controller continuously engaged in anomalous behavior throughout the course of the attack. The same device was seen using a potentially compromise credential, ‘cvd’, which was observed via an SMB login event.

Figure 3: Continued unusual external connectivity.


Affected devices, including the domain controller, continued to engage in consistent communication with the endpoints prior to the actual ransomware attack. Darktrace identified that some of these malicious endpoints had likely been generated by Domain Generation Algorithms (DGA), a classic tactic utilized by threat actors. Subsequent OSINT investigation revealed that one such domain had been associated with malware such as TrojanDownloader:Win32/Upatre!rfn [5].

All external engagements were observed by Darktrace DETECT and would have been actioned on by Darktrace RESPOND, had it been configured in autonomous response mode. It would have blocked any suspicious outgoing connections originating from the compromised devices, thus preventing additional external engagement from taking place. Darktrace RESPOND works in tandem with DETECT to autonomously take action against suspicious activity based on its unusualness, rather than relying on static lists of ‘known-bads’ or malicious IoCs.

Reconnaissance

On March 14, 2023, a few days before the ransomware attack, Darktrace observed multiple internal devices failing to establish connections in a manner that suggests SMB, RDP and network scanning. Among these devices once more was the domain controller, which was seen performing potential SMB brute-forcing, representing yet another example of malicious activity carried out by this device.

Lateral Movement

Immediately prior to the attack, many compromised devices were observed mobilizing to conduct an array of high-severity lateral movement activity. Darktrace detected one device using two administrative credentials, namely ‘Administrator’ and ‘administrator’, while it also observed a notable spike in the volume of successful SMB connections from the device around the same time.

At this point, Darktrace DETECT was observing the progression of this attack along the cyber kill chain. What had started as internal recognisance, had escalated to exploitation and ensuing command-and-control activity. Following an SMB brute-force attempt, Darktrace DETECT identified a successful DCSync attack.

A DCSync attack occurs when a malicious actor impersonates a domain controller in an effort to gather sensitive information, such as user credentials and passwords hashes, by replicating directory services [1]. In this case, a device sent various successful DRSGetNCChanges operation requests to the DRSUAPI endpoint.

Data Exfiltration

Around the same time, Darktrace detected the compromised server transferring a high volume of data to rare external endpoints associated with Bublup, a third-party project management application used to save and share files. Although the actors attempted to avoid the detection of security tools by using a legitimate file storage service, Darktrace understood that this activity represented a deviation in this device’s expected pattern of life.

In one instance, around 8 GB of data was transferred, and in another, over 4 GB, indicating threat actors were employing a tactic known as ‘low and slow’ exfiltration whereby data is exfiltrated in small quantities via multiple connections, in an effort to mask their suspicious activity. While this tactic may have evaded the detection of traditional security measures, Darktrace’s anomaly-based detection allowed it to recognize that these two incidents represented a wider exfiltration event, rather than viewing the transfers in isolation.

Impact

Finally, Darktrace began to observe a large amount of suspicious SMB activity on the affected devices, most of which was SMB file encryption. DETECT observed the file extension ‘uw9nmvw’ being appended to many files across various internal shares and devices. In addition to this, a potential ransom note, ‘RECOVER-uw9nmvw-FILES.txt’, was detected on the network shortly after the start of the attack.

Figure 4: Depiction of the high-volume of suspicious SMB activity, including file encryption.


Conclusion

Ultimately, this incident show cases how Darktrace was able to successfully identify an emerging ransomware attack using its unrivalled anomaly-based detection capabilities, without having to rely on any previously established threat intelligence. Not only was Darktrace DETECT able to identify the ransomware at multiple stages of the kill chain, but it was also able to uncover the anomalous activity that took place in the buildup to the attack itself.

As the attack progressed along the cyber kill chain, escalating in severity at every juncture, DETECT was able to provide full visibility over the events. Through the successful identification of compromised devices, anomalous administrative credentials usage and encrypted files, Darktrace was able to greatly assist the customer, ensuring they were well-equipped to contain the incident and begin their incident management process.

Darktrace would have been able to aid the customer even further had they enabled its autonomous response technology on their network. Darktrace RESPOND would have taken targeted, mitigative action as soon as suspicious activity was detected, preventing the malicious actors from achieving their goals.

Credit to: Natalia Sánchez Rocafort, Cyber Security Analyst, Patrick Anjos, Senior Cyber Analyst.

MITRE Tactics/Techniques Mapping

RECONNAISSANCE

Scanning IP Blocks  (T1595.001)

RECONNAISSANCE

Vulnerability Scanning  (T1595.002)

IMPACT

Service Stop  (T1489)

LATERAL MOVEMENT

Taint Shared Content (T1080)

IMPACT

Data Encrypted for Impact (T1486)

INITIAL ACCESS

Replication Through Removable Media (T1200)

DEFENSE EVASION

Rogue Domain Controller (T1207)

COMMAND AND CONTROL

Domain Generation Algorithms (T1568.002)

EXECUTION

Windows Management Instrumentation (T1047)

INITIAL ACCESS

Phishing (T1190)

EXFILTRATION

Exfiltration Over C2 Channel (T1041)

IoC Table

IoC ----------- TYPE ------------- DESCRIPTION + PROBABILITY

CVD --------- credentials -------- Possible compromised credential

.UW9NMVW - File extension ----- Possible appended file extension

RECOVER-UW9NMVW-FILES.TXT - Ransom note - Possible ransom note observed

84.32.188[.]186 - IP address ------ C2 Endpoint

AS.EXECSVCT[.]COM - Hostname - C2 Endpoint

ZX.EXECSVCT[.]COM - Hostname - C2 Endpoint

QW.EXECSVCT[.]COM - Hostname - C2 Endpoint

EXECSVCT[.]COM - Hostname ------ C2 Endpoint

15.197.130[.]221 --- IP address ------ C2 Endpoint

AS59642 UAB CHERRY SERVERS - ASN - Possible ASN associated with C2 Endpoints

108.156.28[.]43

108.156.28[.]22

52.84.93[.]26

52.217.131[.]241

54.231.193[.]89 - IP addresses - Possible IP addresses associated with data exfiltration

103.203.59[.]3 -IP address ---- Possible IP address associated with initial attack vector

References:

[1] https://blog.netwrix.com/2021/11/30/what-is-dcsync-an-introduction/

[2] https://www.easeus.com/computer-instruction/delete-system32.html#:~:text=System32%20is%20a%20folder%20on,DLL%20files%2C%20and%20EXE%20files.

[3] https://www.techtarget.com/searchwindowsserver/definition/Windows-Management-Instrumentation#:~:text=WMI%20provides%20users%20with%20information,operational%20environments%2C%20including%20remote%20systems.

[4] https://www.virustotal.com/gui/ip-address/103.203.59[.]3

[5] https://otx.alienvault.com/indicator/ip/15.197.130[.]221

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Natalia Sánchez Rocafort
Cyber Security Analyst
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January 2, 2025

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Inside the SOC

A Snake in the Net: Defending Against AiTM Phishing Threats and Mamba 2FA

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What are Adversary-in-the-Middle (AiTM) phishing kits?

Phishing-as-a-Service (PhaaS) platforms have significantly lowered the barriers to entry for cybercriminals, enabling a new wave of sophisticated phishing attacks. Among the most concerning developments in this landscape is the emergence of Adversary-in-the-Middle (AiTM) phishing kits, which enhance traditional phishing tactics by allowing attackers to intercept and manipulate communications in real-time. The PhaaS marketplace offers a wide variety of innovative capabilities, with basic services starting around USD 120 and more advanced services costing around USD 250 monthly [1].

These AiTM kits are designed to create convincing decoy pages that mimic legitimate login interfaces, often pre-filling user information to increase credibility. By acting as a man-in-the-middle, attackers can harvest sensitive data such as usernames, passwords, and even multi-factor authentication (MFA) tokens without raising immediate suspicion. This capability not only makes AiTM attacks more effective but also poses a significant challenge for cybersecurity defenses [2].

Mamba 2FA is one such example of a PhaaS strain with AiTM capabilities that has emerged as a significant threat to users of Microsoft 365 and other enterprise systems. Discovered in May 2024, Mamba 2FA employs advanced AiTM tactics to bypass MFA, making it particularly dangerous for organizations relying on these security measures.

What is Mamba 2FA?

Phishing Mechanism

Mamba 2FA employs highly convincing phishing pages that closely mimic legitimate Microsoft services like OneDrive and SharePoint. These phishing URLs are crafted with a specific structure, incorporating Base64-encoded parameters. This technique allows attackers to tailor the phishing experience to the targeted organization, making the deception more effective. If an invalid parameter is detected, users are redirected to a benign error page, which helps evade automated detection systems [5].

Figure 1: Phishing page mimicking the Microsoft OneDrive service.

Real-Time Communication

A standout feature of Mamba 2FA is its use of the Socket.IO JavaScript library. This library facilitates real-time communication between the phishing page and the attackers' backend servers. As users input sensitive information, such as usernames, passwords, and MFA tokens on the phishing site, this data is immediately relayed to the attackers, enabling swift unauthorized access [5].

Multi-Factor Authentication Bypass

Mamba 2FA specifically targets MFA methods that are not resistant to phishing, such as one-time passwords (OTPs) and push notifications. When a user enters their MFA token, it is captured in real-time by the attackers, who can then use it to access the victim's account immediately. This capability significantly undermines traditional security measures that rely on MFA for account protection.

Infrastructure and Distribution

The platform's infrastructure consists of two main components: link domains and relay servers. Link domains handle initial phishing attempts, while relay servers are responsible for stealing credentials and completing login processes on behalf of the attacker. The relay servers are designed to mask their IP addresses by using proxy services, making it more difficult for security systems to block them [3].

Evasion Techniques

To evade detection by security tools, Mamba 2FA employs several strategies:

  • Sandbox Detection: The platform can detect if it is being analyzed in a sandbox environment and will redirect users to harmless pages like Google’s 404 error page.
  • Dynamic URL Generation: The URLs used in phishing attempts are frequently rotated and often short-lived to avoid being blacklisted by security solutions.
  • HTML Attachments: Phishing emails often include HTML attachments that appear benign but contain hidden JavaScript that redirects users to the phishing page [5].

Darktrace’s Coverage of Mamba 2FA

Starting in July 2024, the Darktrace Threat Research team detected a sudden rise in Microsoft 365 customer accounts logging in from unusual external sources. These accounts were accessed from an anomalous endpoint, 2607:5500:3000:fea[::]2, and exhibited unusual behaviors upon logging into Software-as-a-Service (SaaS) accounts. This activity strongly correlates with a phishing campaign using Mamba 2FA, first documented in late June 2024 and tracked as Mamba 2FA by Sekoia [2][3].

Darktrace / IDENTITY  was able to identify the initial stages of the Mamba 2FA campaign by correlating subtle anomalies, such as unusual SaaS login locations. Using AI based on peer group analysis, it detected unusual behavior associated with these attacks. By leveraging Autonomous Response actions, Darktrace was able to neutralize these threats in every instance of the campaign detected.

On July 23, a SaaS user was observed logging in from a rare ASN and IP address, 2607:5500:3000:fea::2, originating from the US and successfully passed through MFA authentication.

Figure 2: Model Alert Event Log showing Darktrace’s detection of a SaaS user mailbox logging in from an unusual source it correlates with Mamba 2FA relay server.

Almost an hour later, the SaaS user was observed logging in from another suspicious IP address, 45.133.172[.]86, linked to ASN AS174 COGENT-174. This IP, originating from the UK, successfully passed through MFA validation.

Following this unusual access, the SaaS user was notably observed reading emails and files that could contain sensitive payment and contract information. This behavior suggests that the attacker may have been leveraging contextual information about the target to craft further malicious phishing emails or fraudulent invoices. Subsequently, the user was detected creating a new mailbox rule titled 'fdsdf'. This rule was configured to redirect emails from a specific domain to the 'Deleted Items' folder and automatically mark them as read.

Implications of Unusual Email Rules

Such unusual email rule configurations are a common tactic employed by attackers. They often use these rules to automatically forward emails containing sensitive keywords—such as "invoice”, "payment", or "confidential"—to an external address. Additionally, these rules help conceal malicious activities, keeping them hidden from the target and allowing the attacker to operate undetected.

Figure 3: The model alert “SaaS / Compliance / Anomalous New Email Rule,” pertaining to the unusual email rule created by the SaaS user named ‘fdsdf’.

Blocking the action

A few minutes later, the SaaS user from the unusual IP address 45.133.172[.]86 was observed attempting to send an email with the subject “RE: Payments.” Subsequently, Darktrace detected the user engaging in activities that could potentially establish persistence in the compromised account, such as registering a new authenticator app. Recognizing this sequence of anomalous behaviors, Darktrace implemented an Autonomous Response inhibitor, disabling the SaaS user for two hours. This action effectively contained potential malicious activities, such as the distribution of phishing emails and fraudulent invoices, and gave the customer’s security team the necessary time to conduct a thorough investigation and implement appropriate security measures.

Figure 4: Device Event Log displaying Darktrace’s Autonomous Response taking action by blocking the SaaS account.
Figure 5: Darktrace / IDENTITY highlighting the 16 model alerts that triggered during the observed compromise.

In another example from mid-July, similar activities related to the campaign were observed on another customer network. A SaaS user was initially detected logging in from the unusual external endpoint 2607:5500:3000:fea[::]2.

Figure 6: The SaaS / Compromise / SaaS Anomaly Following Anomalous Login model alert was triggered by an unusual login from a suspicious IP address linked to Mamba 2FA.

A few minutes later, in the same manner as demonstrated in the previous case, the actor was observed logging in from another rare endpoint, 102.68.111[.]240. However, this time it was from a source IP located in Lagos, Nigeria, which no other user on the network had been observed connecting from. Once logged in, the SaaS user updated the settings to "User registered Authenticator App with Notification and Code," a possible attempt to maintain persistence in the SaaS account.

Figure 7: Darktrace / IDENTITY highlighted the regular locations for the SaaS user. The rarity scores associated with the Mamba 2FA IP location and another IP located in Nigeria were classified as having very low regularity scores for this user.

Based on unusual patterns of user behavior, a Cyber AI Analyst Incident was also generated, detailing all potential account hijacking activities. Darktrace also applied an Autonomous Response action, disabling the user for over five hours. This swift action was crucial in preventing further unauthorized access, potential data breaches and further implications.

Figure 8: Cyber AI Analyst Incident detailing the unusual activities related to the SaaS account hijacking.

Since the customer had subscribed to Darktrace Security Operations Centre (SOC) services, Darktrace analysts conducted an additional human investigation confirming the account compromise.

How Darktrace Combats Phishing Threats

The initial entry point for Mamba 2FA account compromises primarily involves phishing campaigns using HTML attachments and deceptive links. These phishing attempts are designed to mimic legitimate Microsoft services, such as OneDrive and SharePoint, making them appear authentic to unsuspecting users. Darktrace / EMAIL leverages multiple capabilities to analyze email content for known indicators of phishing. This includes looking for suspicious URLs, unusual attachments (like HTML files with embedded JavaScript), and signs of social engineering tactics commonly used in phishing campaigns like Mamba 2FA. With these capabilities, Darktrace successfully detected Mamba 2FA phishing emails in networks where this tool is integrated into the security layers, consequently preventing further implications and account hijacks of their users.

Mamba 2FA URL Structure and Domain Names

The URL structure used in Mamba 2FA phishing attempts is specifically designed to facilitate the capture of user credentials and MFA tokens while evading detection. These phishing URLs typically follow a pattern that incorporates Base64-encoded parameters, which play a crucial role in the operation of the phishing kit.

The URLs associated with Mamba 2FA phishing pages generally follow this structure [6]:

https://{domain}/{m,n,o}/?{Base64 string}

Below are some potential Mamba 2FA phishing emails, with the Base64 strings already decoded, that were classified as certain threats by Darktrace / EMAIL. This classification was based on identifying multiple suspicious characteristics, such as HTML attachments containing JavaScript code, emails from senders with no previous association with the recipients, analysis of redirect links, among others. These emails were autonomously blocked from being delivered to users' inboxes.

Figure 9: Darktrace / EMAIL highlighted a possible phishing email from Mamba 2FA, which was classified as a 100% anomaly.
Figure 10: Darktrace / EMAIL highlighted a URL that resembles the characteristics associated with Mamba 2FA.

Conclusion

The rise of PhaaS platforms and the advent of AiTM phishing kits represent a concerning evolution in cyber threats, pushing the boundaries of traditional phishing tactics and exposing significant vulnerabilities in current cybersecurity defenses. The ability of these attacks to effortlessly bypass traditional security measures like MFA underscores the need for more sophisticated, adaptive strategies to combat these evolving threats.

By identifying and responding to anomalous activities within Microsoft 365 accounts, Darktrace not only highlights the importance of comprehensive monitoring but also sets a new standard for proactive threat detection. Furthermore, the autonomous threat response capabilities and the exceptional proficiency of Darktrace / EMAIL in intercepting and neutralizing sophisticated phishing attacks illustrate a robust defense mechanism that can effectively safeguard users and maintain the integrity of digital ecosystems.

Credit to Patrick Anjos (Senior Cyber Analyst) and Nahisha Nobregas (Senior Cyber Analyst)

Appendices

Darktrace Model Detections

  • SaaS / Access / M365 High Risk Level Login
  • SaaS / Access / Unusual External Source for SaaS Credential Use
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS / Compromise / Unusual Login and New Email Rule
  • SaaS / Email Nexus / Suspicious Internal Exchange Activity
  • SaaS / Compliance / Anomalous New Email Rule
  • SaaS / Email Nexus / Possible Outbound Email Spam
  • SaaS / Compromise / Unusual Login and Account Update
  • SaaS / Compromise / SaaS Anomaly Following Anomalous Login
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Compromise / Unusual Login, Sent Mail, Deleted Sent
  • SaaS / Unusual Activity / Multiple Unusual SaaS Activities
  • SaaS / Email Nexus / Unusual Login Location Following Link to File Storage
  • SaaS / Unusual Activity / Multiple Unusual External Sources For SaaS Credential
  • IaaS / Compliance / Uncommon Azure External User Invite
  • SaaS / Compliance / M365 External User Added to Group
  • SaaS / Access / M365 High Risk Level Login
  • SaaS / Compliance / M365 Security Information Modified
  • SaaS/ Unusual Activity / Unusual MFA Auth and SaaS Activity
  • SaaS / Compromise / Unusual Login and Account Update

Cyber AI Analyst Incidents:

  • Possible Hijack of Office365 Account
  • Possible Hijack of AzureActiveDirectory Account
  • Possible Unsecured Office365 Resource

List of Indicators of Compromise (IoCs)

IoC       Type    Description + Confidence

2607:5500:3000:fea[::]2 - IPv6 - Possible Mamba 2FA relay server

2607:5500:3000:1cab:[:]2 - IPv6 - Possible Mamba 2FA relay server

References

1.     https://securityaffairs.com/136953/cyber-crime/caffeine-phishing-platform.html

2.     https://any.run/cybersecurity-blog/analysis-of-the-phishing-campaign/

3.     https://www.bleepingcomputer.com/news/security/new-mamba-2fa-bypass-service-targets-microsoft-365-accounts/

4.     https://cyberinsider.com/microsoft-365-accounts-targeted-by-new-mamba-2fa-aitm-phishing-threat/

5.     https://blog.sekoia.io/mamba-2fa-a-new-contender-in-the-aitm-phishing-ecosystem/

MITRE ATT&CK Mapping

Tactic – Technique

DEFENSE EVASION, PERSISTENCE, PRIVILEGE ESCALATION, INITIAL ACCESS - Cloud Accounts

DISCOVERY - Cloud Service Dashboard

RESOURCE DEVELOPMENT - Compromise Accounts

CREDENTIAL ACCESS - Steal Web Session Cookie

PERSISTENCE - Account Manipulation

PERSISTENCE - Outlook Rules

RESOURCE DEVELOPMENT - Email Accounts

INITIAL ACCESS - Phishing

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About the author
Patrick Anjos
Senior Cyber Analyst

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December 19, 2024

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Darktrace Recognized in the Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace has been recognized in the first ever Gartner Magic Quadrant for Email Security Platforms (ESP).  As a Challenger, we have been recognized based on our Ability to Execute and Completeness of Vision.

The Gartner Magic Quadrant for Email Security is designed to help organizations evaluate which email security solutions might be the best fit for their needs by providing a visual representation of the market vendors and the strengths and cautions of different vendors. We encourage our customers to read the full report to get the complete picture.

Darktrace / EMAIL has a unique AI approach to identifying threats, including NLP and behavioral analysis, instead of traditional security measures like signatures and sandboxing – providing protection against advanced attacks like Business Email Compromise (BEC) and spear phishing. We believe our AI-first approach delivers high-quality solutions that our customers trust, allowing them to stay ahead of sophisticated threats that other tools miss.  

We’re proud of Darktrace’s rapid growth, geographic scale, and ability to execute effectively in the email security market, which reflect our commitment to delivering high-quality, reliable solutions that meet the evolving needs of our customers.

What do we believe makes Darktrace the fastest growing email security solution on the market?

An AI-first approach to innovation: Catching the threats others miss

As one of the founders of the ICES category, Darktrace has a long history of innovation, backed by over 200 patents. While other email security solutions are only just starting to apply machine learning (ML) techniques to outdated methods like signature analysis, reputation lists, and sandboxing, Darktrace has redefined the approach to email threat detection with its pioneering AI-driven anomaly detection engine.

Traditional ESPs often miss advanced threats because they rely on rules and signatures that focus on payloads and blindly trust known sources. This approach requires constant updates and frequently fails to detect threats like Business Email Compromise and Spear Phishing. In contrast, Darktrace / EMAIL uses advanced anomaly detection to identify the most sophisticated threats by focusing on unusual patterns and behaviors. This innovative approach has consistently delivered superior detection, stopping on average 58% of the threats that other solutions in the security stack miss.1

But our AI-first approach doesn’t stop at the inbox. At Darktrace, we transcend the limitations of traditional email security by leveraging a platform that unifies insights across multiple domains, providing robust protection against multi-domain threats. Our award-winning solutions defend the most popular attack vectors, including email, messaging, network, and identity protection. By combining signals from all domains, we establish unique behavioral profiles for each device and user, significantly enhancing detection precision.  

This pioneering approach has led to introducing industry-first advancements like QR code analysis and automated incident investigations, alongside game-changing functionality including:

  • Microsoft Teams security with advanced messaging analysis: The ability to identify critical early phishing and insider threats across both email and Microsoft Teams messaging.  
  • AI analyst narratives for improved end user reporting: that reduces phishing investigations by 60% by exposing unique narratives that provide the context of each received email and give feedback to each employee as they interact with their mail.2
  • Mailbox Security Assistant: to perform advanced behavioral browser analysis and stop malicious links within webpages, detecting and remediating 70% more malicious phishing links than traditional tools.3  
  • AI based, autonomous data loss prevention: to immediately secure your organization from misdirected emails, insider threats, and data loss—both classified and unclassified- without any administrative overhead.

Customer trust that fuels exponential growth

With almost 5,000 customers in under 5 years, we've doubled the growth rate of other vendors in the email security market. Our rapid market penetration, fueled by customer satisfaction and pioneering technology, showcases our revolutionary approach and sets new industry standards. 

Darktrace’s exceptional customer retention is fueled by an unparalleled customer experience, extensive regional support, dedicated account teams, and cutting-edge scalable technology. We pride ourselves on having a global network with local expertise, consisting of 110 worldwide offices which provide local language and technical support to offer multilingual, in-house assistance to our customer base.

Check it out – Darktrace / EMAIL has the highest percentage of 5-star ratings with a 4.8 rating on Gartner® Peer Insights™.4

Supporting every stage of your email security journey

Darktrace / EMAIL supports your security maturity journey, from first time security buyers to mature security stacks looking to augment their existing ESPs – by handling advanced threats without extensive tuning. And unlike other solutions that create a siloed and parallel solution, it works harmoniously with native email providers to create a modern email security stack. That’s why Darktrace performs well with first-time email security buyers and has strong renewal rates.

Integrating with Microsoft and Google via API, we replace traditional Secure Email Gateways (SEGs) with a modern, comprehensive email security stack. By combining approaches, our solution merges attack-centric analysis, which learns attack patterns and threat intelligence, with a business-centric approach that understands user behavior and inbox activity to deliver a unified stack that defends the entire threat spectrum – leading Darktrace to be recognized as Microsoft Partner of the year UK 2024.  

Our user-friendly, self-learning AI solution requires minimal tuning and deployment, making it perfect for customers looking for a highly usable but lightly configurable solution that will accompany them throughout their lifetime as they mature their email security stack in line with the evolving threat landscape.

Learn more

Get complimentary access to the full Gartner® Magic Quadrant™ for Email Security Platforms here.

To learn more about Darktrace / EMAIL or to get a free demo, check out the product hub.

References

1 From September 1 – December 31 2023, 58% of the phishing emails analyzed by Darktrace / EMAIL had already passed through native spam filtering and email security controls. (Darktrace End of Year Threat Report 2023)

2 When customers deployed the Darktrace / EMAIL Outlook Add-in there was a 60% decrease in incorrectly reported phishing emails. Darktrace Internal Research, 2024

3 Once a user reports phishing that contains a link, an automated second level triage engages our link analysis infrastructure expanding the signals analyzed. Darktrace Internal Research, 2024

4 Based on 252 reviews as of 19th December 2024

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Carlos Gray
Product Manager
Your data. Our AI.
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